Search found 9148 matches

by MailEnable-Ian
Tue Jul 14, 2020 12:16 am
Forum: MailEnable Enterprise Edition
Topic: Outlook and IMAP very Slow
Replies: 3
Views: 58

Re: Outlook and IMAP very Slow

Hi Martyn,

What version of Enterprise are you running?
by MailEnable-Ian
Tue Jul 14, 2020 12:14 am
Forum: MailEnable Professional Edition
Topic: How to route all outbound email to a spam/malware filter
Replies: 1
Views: 27

Re: How to route all outbound email to a spam/malware filter

Hi,

Yes you are correct. SMTP level smart hosting will route all outbound mail to a nominated SMTP Server. At the postoffice level it will route all outbound for that postoffice to a nominated SMTP server.
by MailEnable-Ian
Tue Jul 14, 2020 12:12 am
Forum: MailEnable Standard Edition
Topic: Mailenable MMC crashes everwhere
Replies: 1
Views: 51

Re: Mailenable MMC crashes everwhere

Hi,

Best way forward would to be lodge a support ticket and provide RDP login details to the server so that technician can login and troubleshoot in more detail. In the interim ensure that your Windows environment variable paths for MailEnable exist and point to the BIN and BIN64 folders.
by MailEnable-Ian
Mon Jul 13, 2020 12:47 am
Forum: MailEnable Exchange ActiveSync (EAS)
Topic: Folders missing on EAS account
Replies: 3
Views: 636

Re: Folders missing on EAS account

Hi,

What EAS client are you using? Have you tried removing and readding the account?
by MailEnable-Ian
Mon Jul 13, 2020 12:46 am
Forum: MailEnable Professional Edition
Topic: validation error
Replies: 1
Views: 179

Re: validation error

Hi,

This problem was fixed in the 10.31 beta kits on our beta page.
by MailEnable-Ian
Mon Jul 06, 2020 1:11 am
Forum: MailEnable Professional Edition
Topic: Check existing passwords.. shows some deleted old email addresses
Replies: 1
Views: 240

Re: Check existing passwords.. shows some deleted old email addresses

Hi,

Navigate to the MailEnable "Config" folder and open the "Auth.tab" file via Windows Notepad. Search the file for the orphaned entries and delete the lines.
by MailEnable-Ian
Wed Jul 01, 2020 12:45 am
Forum: MailEnable Enterprise Edition
Topic: Sending Email through MailEnable with asp.net C#/VB with SSL on port other than 25 like 465 or 587
Replies: 4
Views: 551

Re: Sending Email through MailEnable with asp.net C#/VB with SSL on port other than 25 like 465 or 587

Hi,

The enablessl set to true only works using starttls. It will not work over SSL. Therefore you need to set 465 to not require SSL and relay on starttls for that port (as you have seen).
by MailEnable-Ian
Wed Jul 01, 2020 12:40 am
Forum: Error Reports and Issues
Topic: Broken formatting when forwarding messages
Replies: 1
Views: 2267

Re: Broken formatting when forwarding messages

Hi,

Can you provide detail when you see the text you are referring to?
by MailEnable-Ian
Mon Jun 29, 2020 12:24 am
Forum: MailEnable Enterprise Edition
Topic: Sending Email through MailEnable with asp.net C#/VB with SSL on port other than 25 like 465 or 587
Replies: 4
Views: 551

Re: Sending Email through MailEnable with web forms with SSL on port other than 25 like 465 or 587

Hi,

What is reported within the SMTP activity and debug log file for the inbound connection at the time you send from the from?
by MailEnable-Ian
Mon Jun 29, 2020 12:00 am
Forum: MailEnable Enterprise Edition
Topic: How do I make MailEnable encrypt the message content?
Replies: 1
Views: 182

Re: How do I make MailEnable encrypt the message content?

Hi,

Can you provide the link to the information stating Gmail's requirement for encrypted message data?
by MailEnable-Ian
Sun Jun 28, 2020 11:58 pm
Forum: MailEnable Professional Edition
Topic: 551 Sender address is not valid for your login. Check your email program settings
Replies: 4
Views: 2782

Re: 551 Sender address is not valid for your login. Check your email program settings

Hi,

Ensure you have selected the option in the email client for "My server requires authentication" under the outgoing configuration settings in the email client.
by MailEnable-Ian
Fri Jun 26, 2020 5:43 am
Forum: MailEnable Enterprise Edition
Topic: SMTP cant' connect on Outlook for Microsoft 365 MSO (16.0.12827.23328) 64-bit
Replies: 1
Views: 180

Re: SMTP cant' connect on Outlook for Microsoft 365 MSO (16.0.12827.23328) 64-bit

Hi,

What authentication settings have you enabled on the server within the SMTP service? Do you have the AUTH extension enabled for SMTP under the SMTP properties within the "Advanced SMTP" tab?
by MailEnable-Ian
Thu Jun 25, 2020 1:47 am
Forum: Error Reports and Issues
Topic: Inbox Size Sync Issue
Replies: 2
Views: 507

Re: Inbox Size Sync Issue

Hi,

By default the quota enumeration size setting is set to "All mail users folders count towards quota". Therefore did you delete the DIRSIZE.TMP file in the root mailbox folder? Also what version of MailEnable are you running?
by MailEnable-Ian
Thu Jun 25, 2020 1:43 am
Forum: MailEnable Professional Edition
Topic: Mailenable website Online Services account
Replies: 1
Views: 323

Re: Mailenable website Online Services account

Hi,

Lodge a support ticket via the support form link below under the category of "license" and provide a copy of your diagnostic report and we can then lookup your login details and send them out to you.

https://www.mailenable.com/support/step1.asp
by MailEnable-Ian
Thu Jun 25, 2020 1:41 am
Forum: MailEnable Standard Edition
Topic: 10.30 broke authentication
Replies: 2
Views: 566

Re: 10.30 broke authentication

Hi James,

No changes have been made in this area in the latest versions. You mention you have all 3 encryption methods enabled, which ones? Telnetting to your server I can see you are still running 10.20. Did you manage to roll back it it now works?