I ran into a problem as some of my customers argue that mails are not getting through. After inspection i found out that mails are vanishing during Income. They show up in all logs but not in the Inbox or in the Junk-Folder - they are just gone. Any idea? I am running Enterprise 9.17... The logs sho...

MailEnable-Ian wrote:Hi,

You need to restart the MTA agent.

Sorry, but this is not working.
I stopped all services & agents, killed the METray, restarted all services and restarted METray.

SA Scans are now working but still got a significant high number > 500.000 on Total Scans.

A Question - in the METray my Total scans are not resetting when i restart the SMTP Service.
Total Detections start again at 0 but Antivirus Scans and Total Scans remains at their old value.

Any idea?

I encounter a problem with the bayesian auto-train feature as described in http://www.mailenable.com/kb/content/article.asp?ID=ME020346 Everything is setup like described but there seems to be no change in the dictionaries. After one week the tray shows only 6 HAM and 0 SPAM Dict. Entries though the...

I set up the Auto-Training for the Bayesian Filter and got about 40k Emails in my ham and about 60k Email in the spam. But in the tray it shows Dict. Ham: 6969 Dict. Spam: 6974 for about 2 Month now....not changing.Restart of services wont help. Any ideas what to do? My spam is increasing like mad.....

Hi Ian,

yes, i am running latest 9.17
I now decreased the MTA to 1 thread... 8 hours later i got this
but a lot of viruses came through.

Hello Ian, it seems to be working now, but i encountered some more problems... :wink: First of all - the message is marked as a virus, but now i have an additional global message filter which copies this message to the "Quarantine" - but its still delivered to the Recipient unless i also add the act...

I installed it separately.
I PN you

Its not triggering.

In the Spam-Statistics i have > 1000 Antivirus Scans without any detection in the last several hours - additionally the ClamWin Servie is consuming lot of CPU Power, but not even 1 Virus is detected. It makes also no difference if i activate the ClamV-Message Filter or not.

Hi Ian,

you misunderstood. On the Server there runs only the ClamWin which detects no virus.No other Virus-Service is running there.
Avast just runs on my PC at home.

I just tried to activate the ClamWin Antivirus on Mailenable Enterprise Edition. The Message Filter is setup properly and when i click the Test-Button the test recognizes the Eicar Virus and returns 1. But when i send myself the Testfile with the Eicar-Virus, my local Avast cries but the email runs ...

Two Questions regarding the indexing service. 1.> Where can i see the status of the indexed mailboxes? In the Feature description of ME there is stated that the admin can see how much mailboxes are already indexed and how much are left, but i cannot find this. Where in the console is it hidden? 2.> ...

Everything done - worked like a charme.

As described under http://www.mailenable.com/kb/content/article.asp?ID=ME020073 there is the following Info: "If any of these items are true, you will need to skip this step and configure the services on the new server via the MailEnable administration program. You are still able to copy across the ...

Hello Ian,

seems that was the problem. After restarting the server it works now.