Search found 550 matches

by Brett Rowbotham
Fri Feb 15, 2019 4:51 am
Forum: MailEnable Enterprise Edition
Topic: Spam problem
Replies: 2
Views: 7870

Re: Spam problem

Your DNS entry has a SPF record but you don't seem to be checking. SPF would fail that email that is supposedly coming from you as the email server it came from would not be authorised to send for your domain. Check SMTP Properties under Sender Policy Framework to enable, and then set a filter to qu...
by Brett Rowbotham
Thu Jan 24, 2019 4:10 am
Forum: MailEnable Standard Edition
Topic: ListSrv Capabilities: Pre-Sales 5-10 day purchase time.
Replies: 5
Views: 10681

Re: ListSrv Capabilities: Pre-Sales 5-10 day purchase time.

Our largest list is only around 3000 emails, and we use Enterprise edition, so I'm not sure how it would be in Standard edition.
by Brett Rowbotham
Mon Jan 21, 2019 4:57 am
Forum: MailEnable Standard Edition
Topic: ListSrv Capabilities: Pre-Sales 5-10 day purchase time.
Replies: 5
Views: 10681

Re: ListSrv Capabilities: Pre-Sales 5-10 day purchase time.

Currently no "specific time" mailing, they go out when received so you would have to handle the timing issue externally.
by Brett Rowbotham
Thu Jan 10, 2019 4:53 am
Forum: MailEnable Enterprise Edition
Topic: SMTP Access Denied
Replies: 7
Views: 13302

Re: SMTP Access Denied

Generally the SMTP activity/debug log files will have all the information about connections successful or otherwise.
by Brett Rowbotham
Fri Dec 07, 2018 4:14 am
Forum: MailEnable Standard Edition
Topic: Help! Setting up an SPF Record for my Domain
Replies: 3
Views: 8300

Re: Help! Setting up an SPF Record for my Domain

This is what their own SPF record shows:

include:_netblocks1.mailhostbox.com include:_netblocks2.mailhostbox.com include:_netblocks3.mailhostbox.com

Try adding those to your SPF record.
by Brett Rowbotham
Mon Dec 03, 2018 4:51 am
Forum: MailEnable Enterprise Edition
Topic: SMTP Access Denied
Replies: 7
Views: 13302

Re: SMTP Access Denied

If you are already getting the MailEnable denied message, which was not mentioned in your original post, then the connection is not being blocked on their side so you need to find the log file that will say why the block was being made.
by Brett Rowbotham
Fri Nov 30, 2018 4:20 am
Forum: MailEnable Enterprise Edition
Topic: SMTP Access Denied
Replies: 7
Views: 13302

Re: SMTP Access Denied

Try, from their office, telnet <your ip> 80 (assuming you are running a web server) to check if the block is actually from ME or from some firewall setting on their side.

(Note that the telnet connection is not supposed to actually work, you should just get a HTTP 400 response)
by Brett Rowbotham
Thu Nov 29, 2018 5:10 am
Forum: MailEnable Standard Edition
Topic: Help! Setting up an SPF Record for my Domain
Replies: 3
Views: 8300

Re: Help! Setting up an SPF Record for my Domain

Those IP addresses all belong to webhostbox.net who is obviously your domain host. You will need to include their spf record into your own spf record in order to cover all possible outgoing mx ip addresses. Just ask them for the entry you need to add to your spf record to include their mx ip address...
by Brett Rowbotham
Thu Nov 29, 2018 5:05 am
Forum: MailEnable Standard Edition
Topic: Can you add a Profile Picture in WebMail?
Replies: 4
Views: 14458

Re: Can you add a Profile Picture in WebMail?

In Webmail select Options from the top bar then in General > Account Settings > Contact details use Add/Edit image
by Brett Rowbotham
Mon Oct 01, 2018 5:02 am
Forum: MailEnable Developers
Topic: Requeue Message command file format
Replies: 1
Views: 13732

Re: Requeue Message command file format

Add a new header to the message body:

X-MEFilter: 1
by Brett Rowbotham
Mon Aug 06, 2018 5:13 am
Forum: MailEnable Professional Edition
Topic: block incoming email to an address that doesn't exist
Replies: 4
Views: 10144

Re: block incoming email to an address that doesn't exist

If the email address being sent to does not exist on your server, the email will any case not be received UNLESS you have a catch-all address specified, in which case all email to non-existent addresses will end up in the specified mail box, OR if you allow SMTP relay for non-local addresses which w...
by Brett Rowbotham
Mon Aug 06, 2018 5:07 am
Forum: MailEnable Professional Edition
Topic: smtp dropping emails: what does RSET 250 ... 43 6 mean?
Replies: 8
Views: 15337

Re: smtp dropping emails: what does RSET 250 ... 43 6 mean?

RSET is ReSET and is issued by the sending email server to tell the receiving server to ignore the entirety of the SMTP conversation that had already occurred. In that case, no email would be received. This is a common practice to check if an email address actually exists (via the 250 answer to RCPT...
by Brett Rowbotham
Thu Jul 19, 2018 4:29 am
Forum: MailEnable Professional Edition
Topic: mail stuck in scratch folder
Replies: 3
Views: 8659

Re: mail stuck in scratch folder

That has been my experience. You could check the log files to verify for yourself that those emails were actually passed through the process after being scanned.

Cheers,
Brett
by Brett Rowbotham
Tue Jul 17, 2018 4:13 am
Forum: MailEnable Professional Edition
Topic: mail stuck in scratch folder
Replies: 3
Views: 8659

Re: mail stuck in scratch folder

Those files are just copies made for ClamWin to process. I always delete them as the originals have been processed, one way or the other.

Cheers,
Brett
by Brett Rowbotham
Tue Jun 19, 2018 7:03 am
Forum: MailEnable Enterprise Edition
Topic: IMAP crashing
Replies: 13
Views: 20555

Re: IMAP crashing

Was there ever a resolution to this problem ?

I am experiencing the same BlockFileLock error running 10.16 Enterprise on Windows 2016 64 bit, although I don't see an IMAP crash of any sort.

Cheers,
Brett