Outlook Crashing

MailEnable's Connector for Microsoft Outlook provides a rich messaging and collaborative interface to MailEnable.
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Posts: 298
Joined: Fri Feb 23, 2007 4:58 am

Outlook Crashing

Post by sagelike » Thu Apr 04, 2013 9:24 pm

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.6131.5000
Application Timestamp: 509b0fb4
Fault Module Name: MailEnableMS32.DLL
Fault Module Version:
Fault Module Timestamp: 5104810a
Exception Code: c0000005
Exception Offset: 0000000000103ecd
OS Version: 6.1.7600.
Locale ID: 4105

Additional information about the problem:
LCID: 1033
skulcid: 4105

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Posts: 4441
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Re: Outlook Crashing

Post by MailEnable » Sun Apr 21, 2013 12:36 am


would it be possible to raise a support ticket under the defect category so we can investigate the crash.
In doing so, we will most likely need a copy of the MAPI client troubleshooting logs so we can investigate any errors that lead up to the crash.
The ticket can be raised at https://www.mailenablecorp.com/support/step1.asp

Regards, Andrew

Posts: 246
Joined: Wed May 25, 2005 8:37 pm
Location: NJ

Re: Outlook Crashing

Post by webshaun » Mon Apr 22, 2013 2:34 pm

Latest versions of everything, 64 bit and 32 bit - outlook crashes on close, frequently. It also still has trouble with pulling down 15 folders with 1000 messages in each folder on the initial load - crashes outlook after outlook.exe increases in memory usage up to GB+, depending on the computer.
Shaun Rieman
Advanced Micro Technologies, LLC

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