Outlook 2013 MAPI 'other' option missing

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ravinator
Posts: 5
Joined: Sun May 05, 2013 3:38 am

Outlook 2013 MAPI 'other' option missing

Post by ravinator » Sun May 05, 2013 3:45 am

Hi

I've used multiple MailEnable accounts with Outlook 2013 for a few months now (using MAPI connector)

Yesterday I had to remove one of the accounts to re-add it again. But now the option for choosing 'other' in the add new account dialog is missing? The other accounts are still working fine. Anyone have an idea?

This is what I see as my options:
http://screencast.com/t/7mnaUkkk

Rav

ravinator
Posts: 5
Joined: Sun May 05, 2013 3:38 am

Re: Outlook 2013 MAPI 'other' option missing

Post by ravinator » Tue May 14, 2013 8:20 am

can someone help with this please

MailEnable
Site Admin
Posts: 4441
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Re: Outlook 2013 MAPI 'other' option missing

Post by MailEnable » Wed May 15, 2013 4:39 am

The only reason I could think why it would not appear is that your MAPISVC.INF file is corrupt or missing data. Outlook displays the additional options when it finds and processes the MAPISVC.INF file.
You may want to run process monitor and see if it is finding this file.

It is difficult to see how this could happen without uninstalling the MailEnable client (since installation or removal of the client is the only time that the MAPISVC.INF file is modified).
I suggest reinstalling the client installation, which can be found at http://www.mailenable.com/download.asp
Regards, Andrew

ravinator
Posts: 5
Joined: Sun May 05, 2013 3:38 am

Re: Outlook 2013 MAPI 'other' option missing

Post by ravinator » Thu May 16, 2013 8:19 am

i've already reinstalled it multiple times

outlook 2010 is on the same machine, and it shows the Other option

MailEnable
Site Admin
Posts: 4441
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Re: Outlook 2013 MAPI 'other' option missing

Post by MailEnable » Wed May 29, 2013 10:32 pm

Maybe the version of outlook is 64 bit or something and its not finding it.
Could you please search for your MAPISVC.INF file under your program files (or Program Files 64) and paste it here. Thanks.
You could also run processmon when you locad outlook and attempt to create a profile (filtering Outlook.exe) and verify where it is looking for MAPISVC.INF.
Regards, Andrew

ravinator
Posts: 5
Joined: Sun May 05, 2013 3:38 am

Re: Outlook 2013 MAPI 'other' option missing

Post by ravinator » Sun Jun 16, 2013 1:12 pm

Hi, I'm still having this issue on a brand new Win8 Pro laptop

this is from the System32 folder

[MailEnable]
Providers=MailEnable_MS,MailEnable_XP
PR_DISPLAY_NAME=MailEnable Server
PR_SERVICE_DLL_NAME=MailEnableMS.DLL
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_SERVICE_SUPPORT_FILES=MailEnableMS.DLL
PR_SERVICE_DELETE_FILES=MailEnableMS.DLL
PR_RESOURCE_FLAGS=SERVICE_PRIMARY_IDENTITY
[Services]
MailEnable=MailEnable Server
MailEnableDelegateStore=MailEnable Server Delegate Store
MailEnablePublicStore=MailEnable Server Public Store
MailEnableFileStore=MailEnable Server File Store
[MailEnableDelegateStore]
Providers=MailEnable_MSD
PR_DISPLAY_NAME=MailEnable Server Delegate Store
PR_SERVICE_DLL_NAME=MailEnableMS.DLL
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_SERVICE_SUPPORT_FILES=MailEnableMS.DLL
PR_SERVICE_DELETE_FILES=MailEnableMS.DLL
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
[MailEnableFileStore]
Providers=MailEnable_MSF
PR_DISPLAY_NAME=MailEnable Server File Store
PR_SERVICE_DLL_NAME=MailEnableMS.DLL
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_SERVICE_SUPPORT_FILES=MailEnableMS.DLL
PR_SERVICE_DELETE_FILES=MailEnableMS.DLL
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
[MailEnablePublicStore]
Providers=MailEnable_MSP
PR_DISPLAY_NAME=MailEnable Server Public Store
PR_SERVICE_DLL_NAME=MailEnableMS.DLL
PR_SERVICE_ENTRY_NAME=ServiceEntry
PR_SERVICE_SUPPORT_FILES=MailEnableMS.DLL
PR_SERVICE_DELETE_FILES=MailEnableMS.DLL
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
[MailEnable_MSD]
PR_SERVICE_INSTALL_ID={F7374E37-2513-4735-B1C7-50C1DCD96372}
PR_PROVIDER_DLL_NAME=MailEnableMSD.DLL
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
PR_PROVIDER_DISPLAY=MailEnable Delegate Message Store Provider
PR_DISPLAY_NAME=MailEnable Delegate Message Store
660A0003=02000000
66090003=0C000000
34140102=8D5F449CC82F47d39E0B2EFA3820921B
[MailEnable_MSP]
PR_SERVICE_INSTALL_ID={F7374E37-2513-4735-B1C7-50C1DCD96372}
PR_PROVIDER_DLL_NAME=MailEnableMSP.DLL
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
PR_PROVIDER_DISPLAY=MailEnable Public Folders Provider
PR_DISPLAY_NAME=Public Folders
660A0003=02000000
66090003=0C000000
34140102=00DC66B73FA74f09B7598FBAF5944E3E
[MailEnable_MSF]
PR_SERVICE_INSTALL_ID={F7374E37-2513-4735-B1C7-50C1DCD96372}
PR_PROVIDER_DLL_NAME=MailEnableMSF.DLL
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
PR_PROVIDER_DISPLAY=MailEnable Server Hosted Files Provider
PR_DISPLAY_NAME=My Files
660A0003=02000000
66090003=0C000000
34140102=E3F20095DE4A4560B17F3202CCB66F52
[MailEnable_MS]
PR_SERVICE_INSTALL_ID={F7374E37-2513-4735-B1C7-50C1DCD96372}
PR_PROVIDER_DLL_NAME=MailEnableMS.DLL
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY|STATUS_DEFAULT_STORE|STATUS_PRIMARY_STORE
PR_PROVIDER_DISPLAY=MailEnable Message Store Provider
PR_DISPLAY_NAME=MailEnable Message Store
660A0003=01000000
66090003=0C000000
34140102=F6E957E004CF4271B876E97C8CFC149D
[MailEnable_XP]
PR_SERVICE_INSTALL_ID={F7374E37-2513-4735-B1C7-50C1DCD96372}
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
PR_PROVIDER_DLL_NAME=MailEnableMS.DLL
PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY
PR_DISPLAY_NAME=MailEnable Transport
PR_PROVIDER_DISPLAY=MailEnable Transport Provider
[MailEnable_AB]
PR_SERVICE_INSTALL_ID={F7374E37-2513-4735-B1C7-50C1DCD96372}
PR_RESOURCE_TYPE=MAPI_AB_PROVIDER
PR_PROVIDER_DLL_NAME=MailEnableMS.DLL
PR_DISPLAY_NAME=MailEnable Address Book Provider
PR_PROVIDER_DISPLAY=MailEnable Address Book Provider

kather
Posts: 74
Joined: Tue Jul 03, 2007 6:20 am

Re: Outlook 2013 MAPI 'other' option missing

Post by kather » Wed Jun 26, 2013 11:19 am

same problem here.. is this solved (and so yes what was the solution)

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