[SOLVED] Error IMAP > Office 2013

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bmark
Posts: 47
Joined: Mon Nov 09, 2009 2:08 pm

[SOLVED] Error IMAP > Office 2013

Post by bmark » Fri Feb 08, 2013 4:37 pm

Hi

when I configure an IMAP account (SSL o no SSL), correctly displays the accounts and folders, start downloading messages but after a few seconds Office 2013 crashes

LOG:
02/08/13 17:24:02 IMAP-IN 2520 xxx.xxx.xx.xxx NOOP NOOP * 0 EXISTS 48 11 domain.it namemailbox
02/08/13 17:24:02 IMAP-IN 2520 xxx.xxx.xx.xxx NOOP NOOP * 0 EXISTS 48 11 domain.it namemailbox
...

However configuring "MAPI" and everything works very well

configuration:
desktop WIN 8 Pro
Office 2013 Pro Plus
v. ME Enterprise Premium 6.79
Last edited by bmark on Fri Feb 15, 2013 9:23 am, edited 1 time in total.

thechatking
Posts: 31
Joined: Sat Jun 04, 2005 11:46 am

Re: Error IMAP > Office 2013

Post by thechatking » Fri Feb 08, 2013 9:23 pm

Hi, I'm also having similar problems, as are plenty of others, with Outlook 2013. I believe it's a Microsoft issue, but it'll be interesting to hear if MailEnable can comment further on possible causes and/or fixes.

Hopefully there's something MailEnable can do to help, as Outlook 2013 is practically useless with IMAP at the moment.

[Admin Edit: Please see fixes mentioned at further down in this thread]

bmark
Posts: 47
Joined: Mon Nov 09, 2009 2:08 pm

Re: Error IMAP > Office 2013

Post by bmark » Mon Feb 11, 2013 9:12 am

update:

I have verified that Office 2013 crashes many times also with MAPI

what could be the problem?

bmark
Posts: 47
Joined: Mon Nov 09, 2009 2:08 pm

Re: [SOLVED] Error IMAP > Office 2013

Post by bmark » Fri Feb 15, 2013 9:26 am

The problem was caused by “Outlook COM Addins or Extensions > Kaspersky Outlook Anti-Spam Addin”
Disabling the component everything works perfectly

thank you Andrew

thechatking
Posts: 31
Joined: Sat Jun 04, 2005 11:46 am

Re: [SOLVED] Error IMAP > Office 2013

Post by thechatking » Fri Feb 15, 2013 9:34 am

I don't have this add-in or any others and am still experiencing problems. Unless MailEnable have any better suggestions, I will downgrade back to Office 2010.

MailEnable
Site Admin
Posts: 4441
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Re: [SOLVED] Error IMAP > Office 2013

Post by MailEnable » Fri Feb 15, 2013 10:04 pm

We have identified the problem and have a fix.
As suggested, it appears to be a bug in Outlook 2013.
The following kits address the issue:

http://www.mailenable.com/Premium680.exe
http://www.mailenable.com/Enterprise680.exe
http://www.mailenable.com/Professional680.exe
http://www.mailenable.com/Standard680.exe

The change in these kits detects the behaviour and adapts the response so as to avoid the looping.

The betas have been updated too:
http://www.mailenable.com/Premium70.exe
http://www.mailenable.com/Enterprise70.exe
http://www.mailenable.com/Professional70.exe
http://www.mailenable.com/Standard70.exe
Regards, Andrew

thechatking
Posts: 31
Joined: Sat Jun 04, 2005 11:46 am

Re: [SOLVED] Error IMAP > Office 2013

Post by thechatking » Sat Feb 16, 2013 9:49 pm

Hi, thank you ever so much for giving this your attention. I've installed the latest version, so hopefully Outlook will become more usable. What a shame Microsoft can't give the bug this sort of attention, as users have been reporting it since October last year. I'll post again if I notice any issues.

onewilliamsway
Posts: 23
Joined: Mon Feb 18, 2013 9:09 am

Re: [SOLVED] Error IMAP > Office 2013

Post by onewilliamsway » Thu Feb 21, 2013 9:43 am

I noticed that v6.80 is not listed in the the downloads page. Is this version a final and supported built?

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