Mail not delivered, junked or bounced

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Inology
Posts: 15
Joined: Wed Jun 03, 2009 6:49 am

Mail not delivered, junked or bounced

Post by Inology » Fri Feb 07, 2020 4:05 am

Hi,

I recently have had many clients say their mail is not getting to the recipients inbox or junkmail and they are not receiving an error or bounce back.

How can I see what is going on here? Is there an issue with MailEnable as I have only recently started hearing this problem?

John

Brett Rowbotham
Posts: 542
Joined: Mon Nov 03, 2003 7:48 am
Location: Cape Town

Re: Mail not delivered, junked or bounced

Post by Brett Rowbotham » Mon Feb 10, 2020 4:44 am

Look at the SMTP logs for the relevant transactions. If the log indicates errors sending to the remote email servers then you can try and correct but, If the remote mail servers have accepted the mail, then there is nothing more you can do.

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