[SOLVED] Cannot receive Mail from external Clients

jacques_bronkhorst
Posts: 2
Joined: Mon Mar 05, 2018 3:37 pm

[SOLVED] Cannot receive Mail from external Clients

Postby jacques_bronkhorst » Tue Mar 06, 2018 11:29 am

I am running MailEnable Standard Edition (V10). I have configured the server and can send emails successfully to external clients. But Cannot seem to receive anything from external clients.

I checked all my ports on FW, made sure the DNS resolves correctly but I get this warning when using this tool: https://www.mailenable.com/Tools/memaillookup.asp

WARN, No mail server responding on this domain

Anything I am doing wrong?

MailEnable-Ian
Site Admin
Posts: 8721
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Cannot receive Mail from external Clients

Postby MailEnable-Ian » Tue Mar 06, 2018 10:32 pm

Hi,

Are you able to telnet to the SMTP on the MailEnable server from an external client machine?

1. From the Windows Start Menu select Start->Run and enter CMD as the application to open. Select OK
2. At the command prompt, enter the following:

telnet mail.example.com 25

If you are unable to establish a connection then most likely port 25 inbound is blocked and you need to create the relevant firewall rules. Check the Windows firewall rules as well on the MailEnable server.
Regards,

Ian Margarone
MailEnable Support

jacques_bronkhorst
Posts: 2
Joined: Mon Mar 05, 2018 3:37 pm

Re: Cannot receive Mail from external Clients

Postby jacques_bronkhorst » Tue Mar 06, 2018 10:34 pm

Yep that was pretty much it.... Port 25 :) Got it working shortly after I posted this

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