missing incoming emails

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samisadder
Posts: 21
Joined: Mon May 24, 2010 5:29 pm

missing incoming emails

Post by samisadder » Mon Feb 04, 2019 8:08 am

Dear Experts,

since more than a week, some of the incoming emails are missing, I tried to trace the messages by using the sender email address and select the date it was sent by him and I found the following line:

74ADCD5B50D641A1B2C9E70E5DBE592A.MAI seems to have been delivered to the postoffice connector, but there was no log entry on 1/31/2019 to indicate that it was delivered to any mailbox.

any explanation?
I am using: MailEnable Standard Edition (V9) and I made the diagnosis and found no problem, everything is green (pass)

Regards

samisadder
Posts: 21
Joined: Mon May 24, 2010 5:29 pm

Re: missing incoming emails

Post by samisadder » Tue Feb 12, 2019 8:35 am

After a long investigation, I found that there was a plugin installed on the outlook which is taking live backup but was removing every email after downloading it!

But still don't understand this:

74ADCD5B50D641A1B2C9E70E5DBE592A.MAI seems to have been delivered to the postoffice connector, but there was no log entry on 1/31/2019 to indicate that it was delivered to any mailbox.

any explanation?

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