Missing Import/Export Contacts

Discussion regarding the Standard version.
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227adriani
Posts: 1
Joined: Wed Apr 06, 2016 7:36 pm

Missing Import/Export Contacts

Post by 227adriani »

Hello,

I have a VPS Windows server through GoDaddy which has plesk and mailenable 8.51 installed. I have a client using the webmail client and they want to import some contacts from a csv file but there isn't a import button to use. Currently they can only type in one contact at a time. I'm hoping someone can tell me how to add the import feature. I've attached a screenshot of what the contacts page looks like
screenshot.jpg
screenshot.jpg (47.16 KiB) Viewed 30278 times
Thank you for your time,

Adrian Ilchuk

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Missing Import/Export Contacts

Post by MailEnable-Ian »

Hi,

Importing/exporting contacts for web mail is only available in Professional or Enterprise versions of MailEnable.
Regards,

Ian Margarone
MailEnable Support

robocop
Posts: 28
Joined: Wed May 16, 2012 6:52 am

Re: Missing Import/Export Contacts

Post by robocop »

Hello Ian,
I have ME Enterprise 16.9 and have the same problem makes me upload the file but returns white pages and contacts empty .

Suggestions?

thank you

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Missing Import/Export Contacts

Post by MailEnable-Ian »

Hi,

Most likely the format of the .CSV file is not correct. Where did you export the .CSV from?
Regards,

Ian Margarone
MailEnable Support

robocop
Posts: 28
Joined: Wed May 16, 2012 6:52 am

Re: Missing Import/Export Contacts

Post by robocop »

Hi Ian , the file and 'is from a free email,
I check the fields, I try again and I send info.
thank you

web@awhonn.org
Posts: 7
Joined: Thu Nov 29, 2018 4:37 pm

Re: Missing Import/Export Contacts

Post by web@awhonn.org »

Hi, I'm missing the contacts import option.
I ran the free edition first, today I upgraded to Professional but the import option is not available.

Please help!

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Missing Import/Export Contacts

Post by MailEnable-Ian »

Hi,

Can you post up a screenshot of where your looking for the import options?
Regards,

Ian Margarone
MailEnable Support

Ernesto
Posts: 1
Joined: Mon Jan 28, 2019 11:10 am

Re: Missing Import/Export Contacts

Post by Ernesto »

We have the same problem, we have Mailenable Standard and as in the feature matrix of mail enable editions (https://mailenable.com/mail-server-features.asp) the standard edition can Exports contacts from webmail.

But in our installation (Mailenable Standard 10.20) cannot find in webmail de option of export contacts, only has the option to import.

Thanks

jglazer
Posts: 324
Joined: Thu Mar 17, 2005 5:48 pm

Re: Missing Import/Export Contacts

Post by jglazer »

Has anyone figured this out? No "import" button on webmail contacts for me either.

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