Failed messages are not removed from queue

[umutm]

Hi,

This used to work as expected but seems to be failing for some reason since a while. I have also now upgraded to the latest version hoping that this will fix, but it didn't.

We have messages that are retried multiple times but not removed. Our retry settings are as attached and I'm sharing the details too:

• First retry: 15min
  Second retry: 30min
  3rd retry: 60 min
  Subs retries: 2400min
  Failed message lifetime: 2 hours

And, I believe that the message must fail at 3rd retry (15+30+60=105min). The 4th retry will be at 105+60 min, yet, the lifetime is 2 hours and the message must be removed from the queue. But, it doesn't happen. There are many messages with 6 retries.

Would love to get any feedback for fixing it. Thanks very much.

[MailEnable-Ian]

Hi,

Your subsequent retry count is set to high (10 days). The message lifetime will expire within 2 hours but a retry needs to occur within the 2 hours for the message to be checked if it has expired. Therefore you need to set the subsequent retries to be under 60 minutes.

[umutm]

Hi Ian,

The functionality now became clearer for me and thanks very much for the help.

As a feedback, it can be only me but, the UI makes it feel like any message that is in the queue will be auto-removed after message lifetime.