WebAdmin hanging

[nelson.graca]

Our web admin is hanging when we try to create a new mailbox, we click create mailbox, fill in mailbox name and password and click next but then it hangs until we get a 500 error page (possibly due to timeout).
Running on Windows Server 2008 r2 and IIS 7.5

Any ideas?

[MailEnable]

Has this server been migrated from another MailEnable server recently or have there been any configuration changes made?
The issue is most likely that the IME_ADMIN user does not have full access to the CONFIG directory and children.

Here is how to diagnose:

1. I would check the event log for errors.
2. Run process mon and monitor either the config direcory path or w3wp. It will show any errors accessing the folders.

[nelson.graca]

Migrated no, but yes we are still tweaking configurations since this is a recent install.
Grabbed process mon and I only see these errors.
Name not found for "HKU\.DEFAULT\SOFTWARE\Wow6432Node\Mail Enable\Mail Enable\Administration"
No such file for "Config\AUTH.BLK" but after that opens AUTH.TAB (the auth.blk file does not exist)

and for event viewer this source is ASP.NET 2.0.50727.0

Code: Select all

Event code: 3001 
Event message: The request has been aborted. 
Event time: 15-12-2012 01:17:32 
Event time (UTC): 15-12-2012 01:17:32 
Event ID: 308297e42fe44a309fef27738cde59f1 
Event sequence: 46 
Event occurrence: 1 
Event detail code: 0 
 
Application information: 
    Application domain: /LM/W3SVC/3/ROOT-1-130000076593395000 
    Trust level: Full 
    Application Virtual Path: / 
    Application Path: C:\Program Files (x86)\Mail Enable\bin\NETWebAdmin\ 
    Machine name: SERVERNAME 
 
Process information: 
    Process ID: 3920 
    Process name: w3wp.exe 
    Account name: SERVERNAME\IME_ADMIN 
 
Exception information: 
    Exception type: HttpException 
    Exception message: Request timed out. 
 
Request information: 
    Request URL: http://DOMAIN/Mondo/lang/sys/Forms/UserWizard1.aspx?Cmd=Add 
    Request path: /Mondo/lang/sys/Forms/UserWizard1.aspx 
    User host address: CLIENT_IP 
    User:  
    Is authenticated: False 
    Authentication Type:  
    Thread account name: SERVERNAME\IME_ADMIN 
 
Thread information: 
    Thread ID: 3 
    Thread account name:  SERVERNAME\IME_ADMIN 
    Is impersonating: False 
    Stack trace: 
 
 
Custom event details: 

[Priscila Pereira]

We are having the same problem.
We did what was stated and not solved.
Any more ideas?

[MailEnable-Ian]

Hi,

We are having the same problem.
We did what was stated and not solved.
Any more ideas?

Do you see any event log errors? Does this occur if you assign a ne mailbox ADMIN rights and login to web admin for alternative post office? If run "Process monitor" (http://www.sysinternals.com) and filter on the "w3wp.exe" process do you see any "Access Denied" errors in the output?