Don't send to hotmail

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insidesign
Posts: 6
Joined: Tue Jan 03, 2017 4:00 pm

Don't send to hotmail

Post by insidesign »

Hello,


All emails that are sent to hotmail.com, outlook.com or outlook.com are not sent. Follow the log below

Code: Select all

Status: SMTP transaction details for Message ID [CDDDB39B5E5C4CA08ADE0795F299418F.MAI] follow below: 

06/06/18 13:19:33	SMTP-OU	CDDDB39B5E5C4CA08ADE0795F299418F.MAI	1856	104.47.41.33	CONN		220 DM3NAM03FT043.mail.protection.outlook.com Microsoft ESMTP MAIL Service ready at Wed, 6 Jun 2018 16:19:33 +0000	0	116	teste@injepel.com.br	Mensagem grande
06/06/18 13:19:33	SMTP-OU	CDDDB39B5E5C4CA08ADE0795F299418F.MAI	1856	104.47.41.33	EHLO	EHLO mail.plesk03-insidesign.com.br	250-DM3NAM03FT043.mail.protection.outlook.com Hello [186.224.99.202]	37	211	teste@injepel.com.br	Mensagem grande
06/06/18 13:19:33	SMTP-OU	CDDDB39B5E5C4CA08ADE0795F299418F.MAI	1856	104.47.41.33	EHLO	STARTTLS	220 2.0.0 SMTP server ready	10	29	teste@injepel.com.br	Mensagem grande
06/06/18 13:19:34	SMTP-OU	CDDDB39B5E5C4CA08ADE0795F299418F.MAI	1856	104.47.41.33	EHLO	EHLO mail.plesk03-insidesign.com.br	250-DM3NAM03FT043.mail.protection.outlook.com Hello [186.224.99.202]	37	197	teste@injepel.com.br	Mensagem grande
06/06/18 13:19:34	SMTP-OU	CDDDB39B5E5C4CA08ADE0795F299418F.MAI	1856	104.47.41.33	MAIL	MAIL FROM:<teste@injepel.com.br> SIZE=4133	250 2.1.0 Sender OK	44	21	teste@injepel.com.br	Mensagem grande
06/06/18 13:19:34	SMTP-OU	CDDDB39B5E5C4CA08ADE0795F299418F.MAI	1856	104.47.41.33	RCPT	RCPT TO:<tvieira@outlook.com.br>	250 2.1.5 Recipient OK	34	24	teste@injepel.com.br	Mensagem grande
06/06/18 13:19:34	SMTP-OU	CDDDB39B5E5C4CA08ADE0795F299418F.MAI	1856	104.47.41.33	DATA	DATA	354 Start mail input; end with <CRLF>.<CRLF>	6	46	teste@injepel.com.br	Mensagem grande
06/06/18 13:19:35	SMTP-OU	CDDDB39B5E5C4CA08ADE0795F299418F.MAI	1856	104.47.41.33	DATE	.	250 2.6.0 <11086c01d3fdb1$b5e77540$21b65fc0$@injepel.com.br> [InternalId=8465380575768, Hostname=DM3NAM03HT247.eop-NAM03.prod.protection.outlook.com] 9660 bytes in 0.162, 58.125 KB/sec Queued mail for delivery	4143	211	teste@injepel.com.br	Mensagem grande
06/06/18 13:19:35	SMTP-OU	CDDDB39B5E5C4CA08ADE0795F299418F.MAI	1856	104.47.41.33	QUIT	QUIT	221 2.0.0 Service closing transmission channel	6	48	teste@injepel.com.br	Mensagem grande

Does anyone know how that can solve this problem?


thanks

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Don't send to hotmail

Post by MailEnable-Ian »

Hi,

Outlook.com is queuing the message on their end. MailEnable has successfully dispatched the message to the Outlook.com server.

06/06/18 13:19:35 SMTP-OU CDDDB39B5E5C4CA08ADE0795F299418F.MAI 1856 104.47.41.33 DATE . 250 2.6.0 <11086c01d3fdb1$b5e77540$21b65fc0$@injepel.com.br> [InternalId=8465380575768, Hostname=DM3NAM03HT247.eop-NAM03.prod.protection.outlook.com] 9660 bytes in 0.162, 58.125 KB/sec Queued mail for delivery 4143 211 teste@injepel.com.br Mensagem grande
Regards,

Ian Margarone
MailEnable Support

insidesign
Posts: 6
Joined: Tue Jan 03, 2017 4:00 pm

Re: Don't send to hotmail

Post by insidesign »

Hello,

Thanks for the reply.

But it's strange, because I send email to another server for Hotmail and the email arrives on time, what are the probable causes of this happening?


Thanks

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Don't send to hotmail

Post by MailEnable-Ian »

Hi,

We don't know the answers to this. You will need to contact Outlook.com for them to provide an informative answer you can action on.
Regards,

Ian Margarone
MailEnable Support

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