Webmail login stuck
Webmail login stuck
Hi, on one domain and on just one account when trying to login in web mail the loading window is stuck. I try from different browsers. On another account all works well.
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Webmail login stuck
Hi,
Check the Windows event log at the time you try and login to see if there are any errors reported. Alternatively run "Process monitor" (https://download.sysinternals.com/files ... onitor.zip) and filter on the mailbox path or the w3wp.exe process and check for
"Access denied" errors in the output.
Check the Windows event log at the time you try and login to see if there are any errors reported. Alternatively run "Process monitor" (https://download.sysinternals.com/files ... onitor.zip) and filter on the mailbox path or the w3wp.exe process and check for
"Access denied" errors in the output.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Webmail login stuck
Hi Ian,
in Windows Event Logs there is nothing to see special.
I try with process monitor but i don't know what to look.
Sorry
Please advice
Regards, Damir
in Windows Event Logs there is nothing to see special.
I try with process monitor but i don't know what to look.
Sorry
Please advice
Regards, Damir
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Webmail login stuck
Hi,
Search the "Process Monitor" output for "Access Denied" on the mailbox inbox folder.
Search the "Process Monitor" output for "Access Denied" on the mailbox inbox folder.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Webmail login stuck
Hi, there is no such event.
I would like to attach you a log screenshot but apparently the image file is to large.
Please can you send me an email address.
Regards, Damir
I would like to attach you a log screenshot but apparently the image file is to large.
Please can you send me an email address.
Regards, Damir
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Webmail login stuck
Hi,
Your best way forward is to lodge a support ticket with MailEnable and then provide all the necessary information that way.
Your best way forward is to lodge a support ticket with MailEnable and then provide all the necessary information that way.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support