1024 Update - Diagnostics won't run

[BCPlus]

Open to ideas - maybe a bug?

Updated to 1024 - had to uninstall that kb (chat service wouldn't stop) - updated successfully.

Now diagnostics just sit there and won't run. It does appear that Mailenable is running correctly, but the diagnostics hanging makes me nervous

[MailEnable-Ian]

Hi,

Does the diagnostic report run outside the administration console? You can run it outside the console by opening a Windows "Run" command and typing: mediag

[BCPlus]

Ian,

Nope - won't run via command prompt - mediag - just sits there.

I am still on 10.24 - I understand that 10.25 is now available - should I upgrade and try again? Would that be valuable to you?

[MailEnable-Ian]

Hi,

Yeah, try and upgrade and if that doesn't work then log a support ticket under category "upgrade" and provide server access.