X-PTR-Result: Generic, Fail in Message Header

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steadfast
Posts: 3
Joined: Mon Aug 24, 2020 10:37 pm

X-PTR-Result: Generic, Fail in Message Header

Post by steadfast » Mon Aug 24, 2020 10:41 pm

I am getting more and more spam emails to my inbox and they all seem to have X-PTR-Result: Generic, Fail in the message header.
I know I can go and reject senders without PTR which should resolve this issue but I would prefer to have these messages go to my spam folder.
Currently the security settings for the PTR record check is set to "Refer to System Spam Filter".

I can't seem to get these to be delivered to my spam folder. Any help would be greatly appreciated.

MailEnable-Ian
Site Admin
Posts: 9372
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: X-PTR-Result: Generic, Fail in Message Header

Post by MailEnable-Ian » Tue Aug 25, 2020 1:20 am

Hi,

Try and set the option to not reject senders without PTR under the SMTP security settings. Then create a global filter to trigger on the message header for: X-PTR-Result: Generic, Fail. For the filter action add the "Mark as Spam".
Regards,

Ian Margarone
MailEnable Support

steadfast
Posts: 3
Joined: Mon Aug 24, 2020 10:37 pm

Re: X-PTR-Result: Generic, Fail in Message Header

Post by steadfast » Thu Aug 27, 2020 12:21 pm

Thanks, that worked. I ended up having to use X-PTR-Result:* for the text to search for in the header. Using the full text "X-PTR-Result: Generic, Fail" would not work for me. It split that into two separate lines at the , character.

MailEnable-Ian
Site Admin
Posts: 9372
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: X-PTR-Result: Generic, Fail in Message Header

Post by MailEnable-Ian » Thu Aug 27, 2020 11:24 pm

Hi,

You need to add the criterion value with wildcards.

I.e: *X-PTR-Result: Generic, Fail*
Regards,

Ian Margarone
MailEnable Support

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