When I enable "Enable Detection and Prevention" Mailenable blocks my firewalls LAN IP

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robertaser
Posts: 42
Joined: Mon Jan 23, 2006 4:28 pm

When I enable "Enable Detection and Prevention" Mailenable blocks my firewalls LAN IP

Post by robertaser » Thu Sep 03, 2020 11:44 pm

Hello,

I have an issue with my physical firewalls LAN IP such as 10.0.0.1 (also the mailenable server's gateway IP). When I enable "Enable Detection and Prevention" Mailenable blocks my firewall's LAN IP for sometime when hackers try username and password or they act like they are coming from 10.0.0.1

When I block this gateway/FIrewall IP, in SMTP Inbound Access Control then mailenable blocks all emails.

Can someone help? or experienced it.

Thank you.

MailEnable-Ian
Site Admin
Posts: 9372
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: When I enable "Enable Detection and Prevention" Mailenable blocks my firewalls LAN IP

Post by MailEnable-Ian » Sun Sep 06, 2020 11:34 pm

Hi,

If you are routing via a proxy to the mail server then you need to filter out the abuse at the firewall level before its routed to the mail server via the proxy, otherwise the "Abuse detection prevention" option may ban the proxies IP address if it detects inbound abuse.
Regards,

Ian Margarone
MailEnable Support

robertaser
Posts: 42
Joined: Mon Jan 23, 2006 4:28 pm

Re: When I enable "Enable Detection and Prevention" Mailenable blocks my firewalls LAN IP

Post by robertaser » Tue Sep 22, 2020 4:54 pm

Is there anyway to exclude my firewalls IP?

MailEnable-Ian
Site Admin
Posts: 9372
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: When I enable "Enable Detection and Prevention" Mailenable blocks my firewalls LAN IP

Post by MailEnable-Ian » Thu Sep 24, 2020 10:35 pm

Hi,

You can add the IP address to the SMTP whitelist which will bypass the abuse detection and prevention option.
Regards,

Ian Margarone
MailEnable Support

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