IIS WORKER PROCESS HIGH CUP

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bugshanhospi
Posts: 2
Joined: Sun Sep 06, 2020 7:58 am

IIS WORKER PROCESS HIGH CUP

Post by bugshanhospi » Sun Sep 06, 2020 8:23 am

One of our team member make candler Booking (Appointment) reminder , after that iis worker process is taking High cpu .
i restarted all services no change,

Server OS : Windows 2012
Mail Enable : Enterprise Edition (Version 9.x)
RAM: 12 GB


If any one know any solution to resolve to this issue

Debug Log



Report for w3wp.DMP





Type of Analysis Performed Hang Analysis
Machine Name WEBMAIL
Operating System Windows Server 2012 R2
Number Of Processors 2
Process ID 4840
Process Image c:\Windows\System32\inetsrv\w3wp.exe
Command Line c:\windows\system32\inetsrv\w3wp.exe -ap "MailEnableAppPool" -v "v4.0" -l "webengine4.dll" -a \\.\pipe\iisipmec1b70ec-eb9c-4e43-b554-6f719f6647a1 -h "C:\inetpub\temp\apppools\MailEnableAppPool\MailEnableAppPool.config" -w "" -m 1 -t 80 -ta 0
System Up-Time 07:09:55
Process Up-Time 00:17:49
Processor Type X64
Process Bitness 64-Bit



Top 5 Threads by CPU time
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MailEnable-Ian
Site Admin
Posts: 9372
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IIS WORKER PROCESS HIGH CUP

Post by MailEnable-Ian » Sun Sep 06, 2020 11:36 pm

Hi,

You really need to ensure your running the latest version 9.84 from the link below as you have only indicated that you have 9.x.

https://www.mailenable.com/downloadprevious.asp
Regards,

Ian Margarone
MailEnable Support

bugshanhospi
Posts: 2
Joined: Sun Sep 06, 2020 7:58 am

Re: IIS WORKER PROCESS HIGH CUP

Post by bugshanhospi » Mon Sep 07, 2020 8:05 am

Version : 9.54
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MailEnable-Ian
Site Admin
Posts: 9372
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: IIS WORKER PROCESS HIGH CUP

Post by MailEnable-Ian » Wed Sep 09, 2020 12:52 am

Hi,

Please upgrade to 9.84 located here: https://www.mailenable.com/downloadprevious.asp
Regards,

Ian Margarone
MailEnable Support

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