Webmail Cursor jumps when creating new email message

grahamdms
Posts: 7
Joined: Tue Mar 18, 2014 3:02 am

Webmail Cursor jumps when creating new email message

Postby grahamdms » Tue Nov 06, 2018 6:00 pm

hi im running enterprise premium version 10.11

I have received multiple user complaints about the mouse cursor jumping 1 to 2 times back to the beginning of the new email message, when creating a new email message in webmail. This only happens via webmail. I also tried mozilla firefox and google chrome to ensure it wasnt a browser issue.

I logged into webmail and was able to see/recreate the issue. Basically it happens when you click anywhere in the body area of a new email message. You start typing and usually by time you type the second word of your email the cursor glitches and jumps back to the start of the email message your were typing.
Once you realize your email message is goofed and you have to delete and start over. Its more of an annoyance than anything.

I noticed Once you correct the message it usually doesnt happen again until you refresh the page. Once the page is refreshed then it happens again.
wondering if anyone is experiencing the same issue?
i have tired on multiple computers and it happens everywhere.

Please let me know.
thanks
Graham

MailEnable-Ian
Site Admin
Posts: 8760
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Webmail Cursor jumps when creating new email message

Postby MailEnable-Ian » Thu Nov 08, 2018 4:57 am

Hi,

Please upgrade to 10.19 as there were fixes to address this problem in web mail.
Regards,

Ian Margarone
MailEnable Support

grahamdms
Posts: 7
Joined: Tue Mar 18, 2014 3:02 am

Re: Webmail Cursor jumps when creating new email message

Postby grahamdms » Fri Nov 09, 2018 2:22 pm

thankyou. i will do so and let you know my results.

cheers!

G

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