Purge Junk E-mail

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dcol
Posts: 97
Joined: Fri May 26, 2017 11:25 pm

Purge Junk E-mail

Post by dcol » Fri Sep 11, 2020 5:26 pm

Is there any way that works to purge the Junk E-mail after, let's say, 5 days?
I have resolved doing all other email with an external program, but that program is not feasible for just the Junk folders.
MEPURGE doesn't work
Agent doesn't work

Come on ME support. Fix this! Seems from other posts this hasn't been working in like, forever. :x

MailEnable-Ian
Site Admin
Posts: 9218
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Purge Junk E-mail

Post by MailEnable-Ian » Mon Sep 14, 2020 1:07 am

Hi,

What version of MailEnable are you running? If not the latest 10.31 on our downloads then please upgrade. The reason check is that there was a fix for "Junk E-mail report" that could cause the MailEnable management service to crash.

FIX: Junk E-mail report generation could crash the management service on
some junk folders -
http://www.mailenable.com/beta/Enterprise-ReleaseNotes.txt

Therefore please ensure that the MailEnable management service is running as this may explain why the agents are not executing. If the service is running then check the management service log files to see what the service is doing for more information.
Regards,

Ian Margarone
MailEnable Support

dcol
Posts: 97
Joined: Fri May 26, 2017 11:25 pm

Re: Purge Junk E-mail

Post by dcol » Mon Sep 14, 2020 5:46 pm

Using version 10.31 Enterprise. Management running. Not working

MailEnable-Ian
Site Admin
Posts: 9218
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Purge Junk E-mail

Post by MailEnable-Ian » Thu Sep 17, 2020 12:37 am

Hi,

Might be better lodging a support ticket and providing access to the server via RDP or Teamviewer so we can check the data being purged and relevant log files. Lodge the ticket under "upgrade" and provide server access via https://www.mailenable.com/secure/details.asp
Regards,

Ian Margarone
MailEnable Support

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