IMAP Server in Enterprise 3.52 Crashes

[taylort]

We performed an upgrade from Enterprise 3.51 -> 3.52 about 4 hours ago. Since then the IMAP server has crashed 4 separate times. Is anyone else experiencing issues?

[nccng2001]

Yes, we are also experiencing this problem.

Here is the error message from event log and this came out several times a day:

Code: Select all

Event Type:	Information
Event Source:	Application Error
Event Category:	(100)
Event ID:	1004
Date:		01/08/2008
Time:		11:51:41 AM
User:		N/A
Computer:	SUPERMICRO-250
Description:
Reporting queued error: faulting application MEIMAPS.EXE, version 1.0.0.55, faulting 
module ntdll.dll, version 5.2.3790.3959, fault address 0x000210c8.

For more information, 
see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Any Help

[Markuz]

Gents,

We have to same issue. I found a hotfix on http://www.mailenable.com/hotfix/

We have installed it, so let's take a look if it's okay now.

Greets
Mark

[Markuz]

The error is still there, only now as 'information'-type within the eventviewer. The services doesn't crash anymore it seems like.

BEFORE hotfix
=========
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 1-8-2008
Time: 12:28:33
User: N/A
Computer: x
Description:
Faulting application MEIMAPS.EXE, version 1.0.0.55, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0000eef0.


AFTER hotfix
========
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 1-8-2008
Time: 12:42:23
User: N/A
Computer: x
Description:
Reporting queued error: faulting application MEIMAPS.EXE, version 1.0.0.55, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0000eef0.


So no we have to wait for a new version that gives a structural solution right?

Mark

[scngan]

The error is still there, only now as 'information'-type within the eventviewer. The services doesn't crash anymore it seems like.

BEFORE hotfix
=========
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 1-8-2008
Time: 12:28:33
User: N/A
Computer: x
Description:
Faulting application MEIMAPS.EXE, version 1.0.0.55, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0000eef0.


AFTER hotfix
========
Event Type: Information
Event Source: Application Error
Event Category: (100)
Event ID: 1004
Date: 1-8-2008
Time: 12:42:23
User: N/A
Computer: x
Description:
Reporting queued error: faulting application MEIMAPS.EXE, version 1.0.0.55, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0000eef0.


So no we have to wait for a new version that gives a structural solution right?

Mark

the hot fix should fixed the problem. it fixed my problem.

[taylort]

The hotfix prevented the service from crashing every 20 minutes but it's still crashing.

Code: Select all

Event Type:	Error
Event Source:	Application Error
Event Category:	(100)
Event ID:	1000
Date:		8/1/2008
Time:		1:42:27 PM
User:		N/A
Computer:	NOZONE-B964306B
Description:
Faulting application , version 0.0.0.0, faulting module msxml3.dll, version 8.90.1101.0, fault address 0x0006637f.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 20 30 2e   ure   0.
0018: 30 2e 30 2e 30 20 69 6e   0.0.0 in
0020: 20 6d 73 78 6d 6c 33 2e    msxml3.
0028: 64 6c 6c 20 38 2e 39 30   dll 8.90
0030: 2e 31 31 30 31 2e 30 20   .1101.0 
0038: 61 74 20 6f 66 66 73 65   at offse
0040: 74 20 30 30 30 36 36 33   t 000663
0048: 37 66                     7f      

[scngan]

wat about the IMAP log itself?Can you get and post something out ?

[rfwilliams777]

I also set up in Services (Under Administrative Tools on the server) set it for all three retries to restart on the Recoveries tab. Since then, no crash.

[Markuz]

wat about the IMAP log itself?Can you get and post something out ?

I can't find error details in de IMAP-log.
After installing the hotfix and rebooting my server, the service didn't crash anymore. Only one entry of type "information" has been written to the eventlog:

Reporting queued error: faulting application MEIMAPS.EXE, version 1.0.0.55, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0001bd02.

Mark

[scngan]

wat about the IMAP log itself?Can you get and post something out ?

I can't find error details in de IMAP-log.
After installing the hotfix and rebooting my server, the service didn't crash anymore. Only one entry of type "information" has been written to the eventlog:

Reporting queued error: faulting application MEIMAPS.EXE, version 1.0.0.55, faulting module ntdll.dll, version 5.2.3790.3959, fault address 0x0001bd02.

Mark

then that means it has fixed the issue

[rheel]

48 hours ago we upgraded to enterprise v3.52 restarted and imap service was crashing so installed the patch ME-10042: Wednesday, August 06, 2008. Since then we have continued to have imap problems, possibly even more problems than before the upgrade.
Outlook users (2003 and 2007 versions) are having issues, their mail is not coming down into their inbox but is available on webmail.
Thunderbird users are also having issues with emails coming in very late, there are no queues holding up the mail that i can see.


Error in the event viewer form the last crash was.

Faulting application MEIMAPS.EXE, version 1.0.0.55, faulting module msxml3.dll, version 8.90.1101.0, fault address 0x0000c254.


Any ideas if there is another patch coming out or known issues currently ?

[weshsu]

48 hours ago we upgraded to enterprise v3.52 restarted and imap service was crashing so installed the patch ME-10042: Wednesday, August 06, 2008. Since then we have continued to have imap problems, possibly even more problems than before the upgrade.
Outlook users (2003 and 2007 versions) are having issues, their mail is not coming down into their inbox but is available on webmail.
Thunderbird users are also having issues with emails coming in very late, there are no queues holding up the mail that i can see.

I'm having similar issues. On Aug 2, I applied ME-10042 (Aug 1) which reduced the number of IMAP service crashes. I still had a lot of issues connecting through SSL. The IMAP service wouldn't crash in this case, but I did have to restart it every time my clients couldn't connect. Yesterday I applied ME-10042 (Aug 6). The IMAP service would crash even more, and Mail.app (OS X) has a real hard time freshing (usually it won't, even when I tell it to refresh), but if I close the app and restart, it'll get the latest. So I reverted back to the Aug 1 version. I don't think that took because Mail.app still refuses to refresh. Throughout all this, my iPhone has never had a problem. Of course, webmail doesn't have any issues either.

I'm _this_ close to switch to a different mail server software. Since I upgraded to 3.5, the IMAP service has been crashing multiple times per day on a relatively low load server. Email is pretty critical for many people these days, and my patience is running thin. If these issues are not addressed in short order, I'll have to switch even though I just paid for the upgrade. But that upgrade fee is nothing compared to the amount of time I waste dealing with these issues.

This makes my Yahoo graylisting issue seem insignificant now.

[taylort]

48 hours ago we upgraded to enterprise v3.52 restarted and imap service was crashing so installed the patch ME-10042: Wednesday, August 06, 2008. Since then we have continued to have imap problems, possibly even more problems than before the upgrade.
Outlook users (2003 and 2007 versions) are having issues, their mail is not coming down into their inbox but is available on webmail.
Thunderbird users are also having issues with emails coming in very late, there are no queues holding up the mail that i can see.

I'm having similar issues. On Aug 2, I applied ME-10042 (Aug 1) which reduced the number of IMAP service crashes. I still had a lot of issues connecting through SSL. The IMAP service wouldn't crash in this case, but I did have to restart it every time my clients couldn't connect. Yesterday I applied ME-10042 (Aug 6). The IMAP service would crash even more, and Mail.app (OS X) has a real hard time freshing (usually it won't, even when I tell it to refresh), but if I close the app and restart, it'll get the latest. So I reverted back to the Aug 1 version. I don't think that took because Mail.app still refuses to refresh. Throughout all this, my iPhone has never had a problem. Of course, webmail doesn't have any issues either.

I'm _this_ close to switch to a different mail server software. Since I upgraded to 3.5, the IMAP service has been crashing multiple times per day on a relatively low load server. Email is pretty critical for many people these days, and my patience is running thin. If these issues are not addressed in short order, I'll have to switch even though I just paid for the upgrade. But that upgrade fee is nothing compared to the amount of time I waste dealing with these issues.

This makes my Yahoo graylisting issue seem insignificant now.

I could not agree more. ME's IMAP implementation is nothing but false hope and endless headaches. The good thing is if we switched fairly soon, I can still claim a refund with our credit card provider to get our upgrade fee refunded.

How does the competition's IMAP services stack-up to MailEnable?

[weshsu]

How does the competition's IMAP services stack-up to MailEnable?

It's not appropriate to discuss the competition in these public forums, but I would be interested to hear from people with recommendations as my search has yielded very few options. I'm sure I'm just not looking in the right places. Please send me a PM me to discuss.

[rheel]

So far no reply from Mailenable.
Getting a touch frustrated, have lodged support request 24 hours ago and no word.....
Mean while duplicates coming through, imap issues a plenty and lots of un-happy customers.
Does anybody else have any idea what is going on to resolve this major defect in 3.52 ?
Should i just roll back to 3.14 ? Anyone tried this ?