POP Emails on iPhone.

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ajberry
Posts: 16
Joined: Wed Apr 24, 2013 10:16 am

POP Emails on iPhone.

Post by ajberry » Tue May 07, 2013 8:25 am

Hi All,

User is receiving a message on an iphone saying:

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Cannot Send Mail

A copy has been played in your Outbox. The recipient xxxx@xxxx.com was rejected by the server
In fact, what had happened was:

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05/04/13 09:12:26	ME-I0018: [B639BCBB24D446A5B7C9A214929C439E.MAI] Outbound message from ([SMTP:email@address]) requeued as [E9822395EBE14F9E94BB94270C08F016.MAI] to the target domain [gmail.com]
05/04/13 09:12:26	ME-I0123: Domain [gmail.com] has MX list [gmail-smtp-in.l.google.com,alt1.gmail-smtp-in.l.google.com,alt2.gmail-smtp-in.l.google.com,alt3.gmail-smtp-in.l.google.com,alt4.gmail-smtp-in.l.google.com]
05/04/13 09:12:26	ME-I0026: [E9822395EBE14F9E94BB94270C08F016.MAI] Sending message
05/04/13 09:12:26	ME-IXXXX: [E9822395EBE14F9E94BB94270C08F016.MAI] DNS resolved to the following record: IP Address=173.194.78.26, Family=2, Type=1, Protocol=6
05/04/13 09:12:26	ME-I0049: [E9822395EBE14F9E94BB94270C08F016.MAI] Send Completed Successfully
So the message wasn't rejected, it was simply queued. So the customer emails me saying the message didn't send yet I had the email in my inbox.

The question is: Why would said error popup on the device when it simply wasn't rejected by the server? I have seen screenshots and the timings match, and there aren't any rejected messages on the server? Could it be a device configuration issue perhaps(Although I am sceptical about this as the mail did send)?

MailEnable
Site Admin
Posts: 4441
Joined: Tue Jun 25, 2002 3:03 am
Location: Melbourne, Victoria Australia

Re: POP Emails on iPhone.

Post by MailEnable » Tue May 07, 2013 12:55 pm

You need to look at the SMTP Inbound Transaction (What you have shown is the SMTP Outbound Transaction).
Basically the phone will send a message to the MailEnable server, which will receive it as an SMTP-Inbound transaction. It will then route the message to the outbound queue (if the message is addressed to a non-local domain).

You should use the client to attempt to send, and then Use the Message Tracker utility (which can be accessed from the Tray Icon) to locate the message transaction and review logs.
The activity logs will show the SMTP Inbound trasaction as SMTP-IN.
Regards, Andrew

ajberry
Posts: 16
Joined: Wed Apr 24, 2013 10:16 am

Re: POP Emails on iPhone.

Post by ajberry » Tue May 07, 2013 2:42 pm

Excellent, cheers for the guidance. :D

ajberry
Posts: 16
Joined: Wed Apr 24, 2013 10:16 am

Re: POP Emails on iPhone.

Post by ajberry » Fri May 10, 2013 3:30 pm

Hi again,

Have found this using the message tracker. This only happens when the phone is on 3g data (it works and sends just fine on Wifi):

I get the following:

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Trace: Tracing message with Message ID [875C957B5D7849489015065A59F4CCCC.MAI] from the SMTP Inbound Queue

Result: [875C957B5D7849489015065A59F4CCCC.MAI] was not routed from the SMTP inbound message queue by the local MTA Service. This most likely means that the message was not completely recieved by the connector.
Important: Message ID [875C957B5D7849489015065A59F4CCCC.MAI] does not seem to have been routed through MailEnable queues (an error most likely occured when receiving this message).

Status: SMTP Inbound transaction details for Message ID [875C957B5D7849489015065A59F4CCCC.MAI] follow below: 
05/10/13 13:41:42	SMTP-IN	875C957B5D7849489015065A59F4CCCC.MAI	760	212.183.132.78			220 imagered.co.uk ESMTP MailEnable Service, Version: 7.07--7.07 ready at 05/10/13 13:41:42	0	0		
05/10/13 13:41:43	SMTP-IN	875C957B5D7849489015065A59F4CCCC.MAI	760	212.183.132.78	EHLO	EHLO [10.237.175.8]	250-imagered.co.uk [212.183.132.78], this server offers 3 extensions	116	21		
05/10/13 13:41:43	SMTP-IN	875C957B5D7849489015065A59F4CCCC.MAI	760	212.183.132.78	MAIL	MAIL FROM:<bark@tessleymoorgundogs.co.uk>	250 Requested mail action okay, completed	43	43		
05/10/13 13:41:45	SMTP-IN	875C957B5D7849489015065A59F4CCCC.MAI	760	212.183.132.78	QUIT	QUIT	221 Service closing transmission channel	42	6		

Any thoughts as to where I am going wrong?

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