webmail missing shares

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kather
Posts: 74
Joined: Tue Jul 03, 2007 6:20 am

webmail missing shares

Post by kather » Sun Oct 16, 2016 7:36 am

using ME Enterprise v9.17 we have done all directions given in

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https://www.mailenable.com/kb/content/article.asp?ID=ME020507
to create a shared mailbox. As we log in the web mail as the shared mail box user we can check that the mail box is really shared.

Trying to connect to the shared mailbox from the web mail of the other user is not possible. The button / choice Connect To Share Button is not available. (

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http://www.mailenable.com/documentation/webmail/webframe.html#Folder_tree_Toolbar.html
).

All settings for the post office and relevant mail boxes are correct as pointed out in the previous document. We only miss the option to connect to the share.

So what are we missing here?
Please advice...

thanks Walther

MailEnable-Ian
Site Admin
Posts: 9101
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail missing shares

Post by MailEnable-Ian » Mon Oct 17, 2016 4:00 am

Hi,

Update to the 9.50 release to ensure you have the latest fixes. You should see a "more" drop down menu on top of the folder tree window with the option to "connect to Share". This was not appearing in earlier versions.
Regards,

Ian Margarone
MailEnable Support

kather
Posts: 74
Joined: Tue Jul 03, 2007 6:20 am

Re: webmail missing shares

Post by kather » Mon Oct 17, 2016 7:27 am

Hi,

just updated to version 9.5; still no possibility to connect or create a share. There are no share buttons visible in web mail.
toolbar.png
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We did a standard upgrade (leave all pre-selected settings as they were).


hope to hear from you
thanks Walther

MailEnable-Ian
Site Admin
Posts: 9101
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail missing shares

Post by MailEnable-Ian » Tue Oct 18, 2016 10:41 pm

Hi,

The drop down menu will be in the next release. You can still connect to shares though by navigating to the "Options" page and expanding the "Shared" node. Do you see the "Shared" node?
Regards,

Ian Margarone
MailEnable Support

kather
Posts: 74
Joined: Tue Jul 03, 2007 6:20 am

Re: webmail missing shares

Post by kather » Wed Oct 19, 2016 8:39 am

Hi,

there is no Share node under the options.
optionsME.png
optionsME.png (18.9 KiB) Viewed 7143 times

MailEnable-Ian
Site Admin
Posts: 9101
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail missing shares

Post by MailEnable-Ian » Fri Oct 21, 2016 2:57 am

Hi,

Under "Webmail" properties within the MailEnable administration console navigate to the "Site Options" page and use the drop down menu to set the "Sharing Permitted" to "Sharing is available for all mailboxes". Once set check web mail options page.
Regards,

Ian Margarone
MailEnable Support

kather
Posts: 74
Joined: Tue Jul 03, 2007 6:20 am

Re: webmail missing shares

Post by kather » Fri Oct 21, 2016 12:49 pm

All settings in webmal for enabled sharing are set; but still no share option in the webmail

MailEnable-Ian
Site Admin
Posts: 9101
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: webmail missing shares

Post by MailEnable-Ian » Sun Oct 23, 2016 11:47 pm

Hi,

Private message me RDP login details or a Teamviewer session and ill check in more detail. Alterntively log a support ticket via the MailEnable support form.
Regards,

Ian Margarone
MailEnable Support

kather
Posts: 74
Joined: Tue Jul 03, 2007 6:20 am

Re: webmail missing shares

Post by kather » Mon Oct 24, 2016 9:47 am

Hi Ian,

by accident I'm working today on our laptop (windows 10) and much to my suprise I found the shared menu under the options. With my regalur work station (also Windows 10) these shared options are not visible. Same webmail, same OS but still a difference.

So it has nothing to do with Mail Enable but some things local. We will look to this and if found the cause will et you know.

thanks for all the help
with regards Walther

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