Folders missing on EAS account

MailEnable Exchange ActiveSync (EAS) - for EAS enabled devices (including iPhone, Windows Phone 7, Android, Nokia, etc).
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sagelike
Posts: 306
Joined: Fri Feb 23, 2007 4:58 am

Folders missing on EAS account

Post by sagelike » Thu Jul 02, 2020 4:37 pm

Hi there,

My EAS account is missing all folders except the standard Inbox, Drafts, Sent Items, etc list of folders. I've cleared Sync data twice and tried the _change_dty file with no luck.

I can see the folders on webmail and my Android phone.

Is there a way to fix this?

I'm running latest version of ME.

Thanks
G

sagelike
Posts: 306
Joined: Fri Feb 23, 2007 4:58 am

Re: Folders missing on EAS account

Post by sagelike » Mon Jul 06, 2020 1:27 pm

Anyone?

MailEnable-Ian
Site Admin
Posts: 9220
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Folders missing on EAS account

Post by MailEnable-Ian » Mon Jul 13, 2020 12:47 am

Hi,

What EAS client are you using? Have you tried removing and readding the account?
Regards,

Ian Margarone
MailEnable Support

sagelike
Posts: 306
Joined: Fri Feb 23, 2007 4:58 am

Re: Folders missing on EAS account

Post by sagelike » Mon Jul 13, 2020 1:33 pm

I am using Outlook 2020 (or latest).

I ended up removing the account and re-adding it though that's not my preferred method. It's meant re-downloading the entire account again.

Thanks
G

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