SYMPTOMS

Internet Explorer Script Error
line:            316
Char:          5
Error:          Object required
Code:          0
URL:           res://c:\WINDOWS\system32\mmc.exe/reload.htm

CAUSE

There are two potential causes of this issue.

• Microsoft Security Bulletin MS05-051 and/or MS05-052 can cause Microsoft Management Console (MMC) issues on some computers. (Microsoft has released a patch to address this).
• This error is caused by an inconsistency between the MailEnable MSC (MMC File) and the underlying MailEnable MMC Snap-In DLLs. This most likely has occurred because a saved (older) copy of the MSC file is being used or because the MSC file was not replaced during MailEnable's installation.

RESOLUTION

If this does not resolve the issue, please recreate the MSC file using the steps contained here: http://www.mailenable.com/kb/content/article.asp?ID=ME020274

MORE INFORMATION

Re-registering the MailEnable Administration components: http://www.mailenable.com/kb/content/article.asp?ID=ME020060

Snap-in errors when opening or closing the Microsoft Management Console (MMC): http://www.mailenable.com/kb/content/article.asp?ID=ME020208

Administration Program application will not run: http://www.mailenable.com/kb/content/article.asp?ID=ME020009

When opening the MailEnable Administration program "Can not find the file 'C:\Program Files\Mail Enable\Bin\MailEnable.msc' (or one of its components).": http://www.mailenable.com/kb/content/article.asp?ID=ME020107