SUMMARY

How to purchase support from MailEnable.

DETAIL

For those support requests that require technical support, the following tokens are available for purchase.

Class A tokens - (high priority response) will be responded to within 2 hours of receipt.  Class A tokens can be purchased when the support ticket is raised.

Class B tokens - (This includes complimentary support tokens, bundled support tokens) will be responded to within one (1) business day of receipt. See "Responsiveness" on our support page for our current local time.  Class B tokens can be purchased in bundles at a discounted rate, as detailed here.

Click here for information on free and paid support requests

MORE INFORMATION

How to raise support issues with MailEnable: https://www.mailenable.com/kb/viewarticle.asp?&File=me020272.htm

Support Policy: https://www.mailenable.com/policies/support.asp