MailEnable diagnostic reports: No Server Detected
SYMPTOMS
MailEnable Diagnostic Report states 'No Server Detected'.
CAUSE
MailEnable is unable to accept connections from remote clients (including the diagnostic report) if the server blocks specific ports through IP Port filters. A server that has been configured to only allow connections on a small subset of ports under its Windows Networking settings will not be able to accept connections from the Internet.
RESOLUTION
Ensure that the required SMTP, POP and IMAP ports (e.g. 25, 110, 143) are allowed to accept connections from the Internet.
This can be done as follows (assuming Windows
2000):
1. Open the Internet network connection under Start|Control
Panel|Network Connections (alternatively, if the Local Area Network connection
icon is visible in the system taskbar, double click on its icon)
2. Open the
Properties for the connection and select Internet Protocol (TCP/IP) from the
list
3. Select the Properties button
4. Select the Advanced.. button
5. Select the Options tab
6. Select TCP/IP filtering from the Optional
Settings list and then select Properties.
7. Change the settings to allow connection on
the respective MailEnable ports e.g. 25,110, 143, 8080, depending on the desired
protocols.
Changing these settings will require a server
reboot before becoming effective.
MORE INFORMATION
How to access the MailEnable Diagnostic Report?:http://www.mailenable.com/kb/content/article.asp?ID=ME020136
| Product: | MailEnable (All Versions) |
| Article: | ME020365 |
| Module: | General |
| Keywords: | diagnostic,no,server,detected,report |
| Class: | PRB: Product Problem or Issue |
| Revised: | Wednesday, May 4, 2016 |
| Author: | MailEnable |
| Publisher: | MailEnable |
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