SYMPTOMS
The MailEnable SMTP service is crashing intermittently. The following error is displayed within the Windows event log viewer.
Event Type: Error
Event
Source: Application Error
Event Category: (100)
Event
ID: 1000
Date: 10/23/2006
Time: 8:09:12
AM
User: N/A
Computer: COMPUTER
Description:
Faulting
application MESMTPC.exe, version 1.0.0.21, faulting module mclsp.dll, version 8.1.0.133, fault address 0x00003a4e.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000:
41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69
6c ion Fail
0010: 75 72 65 20 20 4d 45 53 ure
MES
0018: 4d 54 50 43 2e 65 78 65 MTPC.exe
0020: 20 31 2e 30
2e 30 2e 32 1.0.0.2
0028: 31 20 69 6e 20 6d 63
6c 1 in mcl
0030: 73 70 2e 64 6c 6c 20 38 sp.dll
8
0038: 2e 31 2e 30 2e 31 33 33 .1.0.133
0040: 20 61 74 20 6f
66 66 73 at offs
0048: 65 74 20 30 30 30 30 33
et 00003
0050: 61 34
65
a4e
CAUSE
A McAfee .dll that runs on the network layer is conflicting with the MailEnable SMTP service. The most likely reason for the crash is because the .dll may be used for the various real time scanning options used by the McAfee application e.g real time scanning, email scanning etc..
RESOLUTION
Disable all McAfee scanning services.
WORKAROUND
Exclude the MailEnable folders from the scanning services if configurable. If exclusions are not configurable within the McAfee application then the services will need to be disabled to avoid the SMTP crashes.
Product: | MailEnable (ME-Any Pro-Any Ent-Any) |
Category: | Environment |
Article: | ME020454 |
Module: | SMTP |
Keywords: | Mcafee,SMTP,crash,mc,afee,crashing,intermittent,intermittantly,antivirus,anti |
Class: | INT: Product Integration |
Revised: | Wednesday, May 4, 2016 |
Author: | MailEnable |
Publisher: | MailEnable |