Search found 9 matches

by R4LRetro
Wed Feb 03, 2021 6:55 pm
Forum: MailEnable Professional Edition
Topic: Bad Mail message source does not contain headers.
Replies: 3
Views: 2445

Re: Bad Mail message source does not contain headers.

Hi Ian. Messages are being sent from external sources and being delivered locally. See attached for the debug logs for Post Office, MTA and SMTP, as well as the "bad email" in question. You can see the message was delivered successfully to all 3 recipients, but still ended up in Bad Mail, and there ...
by R4LRetro
Tue Feb 02, 2021 9:34 pm
Forum: MailEnable Professional Edition
Topic: Bad Mail message source does not contain headers.
Replies: 3
Views: 2445

Bad Mail message source does not contain headers.

Hello, I'm trying to figure out why legit messages are being copied to Bad Mail using this guide here: https://www.mailenable.com/kb/content/article.asp?ID=ME020169 It says to check the message source for X-ME-BADMAIL, but searching messages for this keyword returns no results. How do I figure out w...
by R4LRetro
Tue Nov 17, 2020 4:43 pm
Forum: MailEnable Professional Edition
Topic: No support on a paid ticket.
Replies: 0
Views: 5993

No support on a paid ticket.

@MailEnable-Ian, I have had a support ticket in with you since September 8th, with Request ID 86411. I have replied to you multiple times asking if you received the files you asked for for troubleshooting, yet my ticket still says its waiting on my input. Normally I wouldn't really care, except I pa...
by R4LRetro
Fri Jun 05, 2020 11:53 am
Forum: MailEnable Professional Edition
Topic: User is not receiving emails, how long to rebuild index?
Replies: 7
Views: 9162

Re: User is not receiving emails, how long to rebuild index?

I think I may be onto something else now. I noticed the indexing service was stopped yesterday. I started it back up and it runs, but the index logs were full of errors that say: ERROR - Encountered a problem while attempting to find an index update request: '.', hexadecimal value 0x00, is an invali...
by R4LRetro
Wed May 27, 2020 7:18 pm
Forum: MailEnable Professional Edition
Topic: User is not receiving emails, how long to rebuild index?
Replies: 7
Views: 9162

Re: User is not receiving emails, how long to rebuild index?

This is a community discussion forum, not a priority support forum, but you still got a next business day response from Mail Enable on how to force an index rebuild. If you need a faster response, support tickets can be created from the main website under "Support" then "Raise Support Ticket". It i...
by R4LRetro
Sun May 24, 2020 2:52 pm
Forum: MailEnable Professional Edition
Topic: User is not receiving emails, how long to rebuild index?
Replies: 7
Views: 9162

Re: User is not receiving emails, how long to rebuild index?

Well, re-indexing doesn't seem to have fixed anything, and I'm running out of patience with this forum's lacksadaisal response time.
by R4LRetro
Tue May 19, 2020 11:22 am
Forum: MailEnable Professional Edition
Topic: User is not receiving emails, how long to rebuild index?
Replies: 7
Views: 9162

Re: User is not receiving emails, how long to rebuild index?

Thanks for the reply. Still, that doesn't answer my other question: How long does it take roughly to re-index a 6GB mailbox? I want to try this out but I also do not want to cause issues here at my job.

We're running MailEnable Professional 9.84 finally after running 9.00 for a long time.
by R4LRetro
Mon May 18, 2020 2:38 pm
Forum: MailEnable Professional Edition
Topic: User is not receiving emails, how long to rebuild index?
Replies: 7
Views: 9162

Re: User is not receiving emails, how long to rebuild index?

Thank you for the reply, but this doesn't answer one of my questions: About how long would it take to re-index a 6GB mailbox?

We're running MailEnable Professional 9.84. Previously we were on 9.00 and the same issues were happening.
by R4LRetro
Thu May 14, 2020 4:13 pm
Forum: MailEnable Professional Edition
Topic: User is not receiving emails, how long to rebuild index?
Replies: 7
Views: 9162

User is not receiving emails, how long to rebuild index?

Greetings. I have a email-heavy user that claims "Mail is disappearing regularly, it usually comes back though." in Thunderbird. He has dealt with this issue for a while but I'd like to get it fixed if possible. Some Google-fu suggests rebuilding his index for his mail account. My questions are: Wil...