Search found 9736 matches

by MailEnable-Ian
Mon Jul 04, 2022 11:28 pm
Forum: MailEnable Standard Edition
Topic: unable to send to local user - Reason: Remote SMTP Server Returned: 503 ....
Replies: 1
Views: 5207

Re: unable to send to local user - Reason: Remote SMTP Server Returned: 503 ....

Hi,

Did you add/create a domain under the "Domains" node? Also check within the mailbox properties under the "Addresses " that a mapped email address exists for the mailbox
by MailEnable-Ian
Fri Jul 01, 2022 12:16 am
Forum: MailEnable Enterprise Edition
Topic: What sets the DKIM signature domain when relaying without auth through a trusted IP?
Replies: 1
Views: 3451

Re: What sets the DKIM signature domain when relaying without auth through a trusted IP?

Hi,

DKIM checks the mail from address (envelope sender address) to get the DKIM record from DNS. The header example reports X-Envelope-Sender: notify@domain2 *correct* and therefore the DKIM signature needs to be domain2.
by MailEnable-Ian
Wed Jun 29, 2022 11:07 pm
Forum: MailEnable Enterprise Edition
Topic: MailEnable Authentication TD Provider Error: 1326
Replies: 1
Views: 3281

Re: MailEnable Authentication TD Provider Error: 1326

Hi, You have enabled the domain/postoffice to authenticate using Integrated Windows authentication. And is failing and then dropping back to MailEnable authentication. Please see: https://www.mailenable.com/documentation/10.0/Enterprise/General.html Disable the option if not required in each postoff...
by MailEnable-Ian
Tue Jun 28, 2022 11:00 pm
Forum: MailEnable Standard Edition
Topic: Non-Delivery Notifications
Replies: 4
Views: 10936

Re: Non-Delivery Notifications

Hi, We are working on customizing NDR's for version 11 which will support the ME_REMOTE_HOST variable. I had thought that maybe it was already inclusive in version 10 but was wrong. Your best option to retrieve the IP address of the remote server would be to inspect the SMTP activity and debug log f...
by MailEnable-Ian
Tue Jun 28, 2022 1:12 am
Forum: MailEnable Standard Edition
Topic: Non-Delivery Notifications
Replies: 4
Views: 10936

Re: Non-Delivery Notifications

HI,

No there is no variable that returns the IP address in the bounce. You could try and use [ME_REMOTE_HOST] variable instead.
by MailEnable-Ian
Mon Jun 27, 2022 11:37 pm
Forum: MailEnable Standard Edition
Topic: Inbounds mail from outside domains
Replies: 1
Views: 5173

Re: Inbounds mail from outside domains

Hi,

First step would be to review the following article to help troubleshoot:

https://www.mailenable.com/kb/content/article.asp?ID=ME020239
by MailEnable-Ian
Mon Jun 27, 2022 11:28 pm
Forum: MailEnable Enterprise Edition
Topic: Quota on postoffice?
Replies: 4
Views: 12560

Re: Quota on postoffice?

Hi,

No this is not possible. You can only set mailbox quotas and not postoffice/domain level quotas.
by MailEnable-Ian
Mon Jun 20, 2022 1:26 am
Forum: MailEnable Professional Edition
Topic: Message marked as SPAM - still arrives to inbox
Replies: 3
Views: 6502

Re: Message marked as SPAM - still arrives to inbox

Hi,

Would need to trace through the all the logs the messages has passed through. Best way forward would be to lodge a support ticket.
by MailEnable-Ian
Sun Jun 19, 2022 10:56 pm
Forum: MailEnable Professional Edition
Topic: Message marked as SPAM - still arrives to inbox
Replies: 3
Views: 6502

Re: Message marked as SPAM - still arrives to inbox

Hi, If the X-ME-Content: Deliver-To=Junk header is present then there should be no reason as to why the message is delivered to the users inbox. It will only bypass delivery to the mailbox junk email folder if you have the option for junk email processing set to deliver to the inbox folder. Please s...
by MailEnable-Ian
Thu Jun 09, 2022 11:14 pm
Forum: MailEnable Enterprise Edition
Topic: Bug: ME Enterprise v10.39
Replies: 1
Views: 3552

Re: Bug: ME Enterprise v10.39

Hi,

Not able to emulate this behavior. I create anew email in web mail and then hit cancel and no draft is created. Can you provide specific steps to reproduce.
by MailEnable-Ian
Thu Jun 09, 2022 11:11 pm
Forum: MailEnable Enterprise Edition
Topic: Unable to connect Xerox AltaLink C8030 MFP
Replies: 11
Views: 7983

Re: Unable to connect Xerox AltaLink C8030 MFP

Hi,

Can you provide more detail of how you setup the printer to connect via the ME using authentication? Do you have any log snippets of the printer trying to authenticate against the ME SMTP service?
by MailEnable-Ian
Thu Jun 09, 2022 11:08 pm
Forum: MailEnable Standard Edition
Topic: Error 550 sending outbound messages
Replies: 1
Views: 5517

Re: Error 550 sending outbound messages

Hi,

Have you reviewed the following article and checked off the prerequisites for sending to large providers such as Gmail etc? The main ones are PTR, DKIM and SPF.

https://www.mailenable.com/kb/content/article.asp?ID=ME020003
by MailEnable-Ian
Thu Jun 09, 2022 11:03 pm
Forum: MailEnable Standard Edition
Topic: missing smarthost auth menu for postoffice
Replies: 1
Views: 5678

Re: missing smarthost auth menu for postoffice

Hi, The domain level smart host will simply redirect any messages that are destined to that domain where the mailbox does not exist locally to a nominated server. If you require sending outbound messages via an external SMTP server for that postoffice then you need to access the post office properti...
by MailEnable-Ian
Mon Jun 06, 2022 4:46 am
Forum: MailEnable Standard Edition
Topic: Unable to load DLL 'MEAIAU.DLL': The specified module could not be found.
Replies: 3
Views: 11644

Re: Unable to load DLL 'MEAIAU.DLL': The specified module could not be found.

Hi, I just installed the latest version of Standard on a fresh image and it does not exhibit the same errors when trying to login to the web administration interface. Can you try and run the installation kit again and ensure that you are: 1. Logged into the server as administrator. 2. Right click th...
by MailEnable-Ian
Thu Jun 02, 2022 11:17 pm
Forum: MailEnable Standard Edition
Topic: Unable to load DLL 'MEAIAU.DLL': The specified module could not be found.
Replies: 3
Views: 11644

Re: Unable to load DLL 'MEAIAU.DLL': The specified module could not be found.

Hi,

Did you restart the server after the installation of MailEnable? The error usually indicates that the environment variable path for the MailEnable BIN and BIN64 folders is not set or taken effect. Therefore if you haven't already done so restart the server and try again.