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MailEnable Connector crashes Outlook

Posted: Mon Apr 27, 2020 9:59 am
by pshhde
Hello,

currently the MailEnableConnector 2.75 crashes my Outlook 2016 (64Bit).

The Visual Studio Debugger shows in the Call Stack
MAILENABLEMS32.DLL!00007ffa33b1945c() Unbekannt
MAILENABLEMS32.DLL!00007ffa33b9beee() Unbekannt
MAILENABLEMS32.DLL!00007ffa33ba03f2() Unbekannt

Do you have any hints for me ?

Best Regards
Peter

Re: MailEnable Connector crashes Outlook

Posted: Tue Apr 28, 2020 12:09 am
by MailEnable-Ian
Hi,

Best way forward is to lodge a support ticket under "Upgrade" and provide a copy of the MAPI connector logging folder when the crash occurs. To enable logging please see: https://www.mailenable.com/kb/content/article.asp?ID=me020589. Set the logging to "Full Detail".