Need to reboot to get device working again

MailEnable Exchange ActiveSync (EAS) - for EAS enabled devices (including iPhone, Windows Phone 7, Android, Nokia, etc).
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sagelike
Posts: 324
Joined: Fri Feb 23, 2007 4:58 am

Need to reboot to get device working again

Post by sagelike »

I try clearing sync data to get a device to sync to server but it doesn't work. Only reboot gets device working again.

Is there a way to do whatever a reboot accomplishes without having to reboot?

I'm having to reboot nearly every day in the middle of the day!

thx
G

sagelike
Posts: 324
Joined: Fri Feb 23, 2007 4:58 am

Re: Need to reboot to get device working again

Post by sagelike »

???

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Need to reboot to get device working again

Post by MailEnable-Ian »

Hi,

The reboot would only cause the MailEnableEASPool to stop/start. Therefore try and stop the MailEnableEASPool under IIS and restart it again to see if this helps.
Regards,

Ian Margarone
MailEnable Support

sagelike
Posts: 324
Joined: Fri Feb 23, 2007 4:58 am

Re: Need to reboot to get device working again

Post by sagelike »

Thanks Ian. I'll give that a try.

sagelike
Posts: 324
Joined: Fri Feb 23, 2007 4:58 am

Re: Need to reboot to get device working again

Post by sagelike »

That seemed to work Ian. Device reconnected a couple of minutes after restarting EAS App pool.

sagelike
Posts: 324
Joined: Fri Feb 23, 2007 4:58 am

Re: Need to reboot to get device working again

Post by sagelike »

Actually, it would be nice if you included EAS Pool restart option under ME Service Status.

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