Can't receive any email from outside of server

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rezasys
Posts: 1
Joined: Thu Oct 15, 2020 5:44 pm

Can't receive any email from outside of server

Post by rezasys » Thu Oct 15, 2020 5:52 pm

Hello,
I'm new to the windows server. I've configured the mail server and I can successfully send emails using Mailenable WebMail but I can't receive any emails. When I click on"Client settings" on the WebMail page, a blank page appears. How can I check which protocol is being used by WebMail?
I don't know if it's using SMTP or POP or IMAP. And I couldn't find a related Log file.
I appreciate any help in this matter

MailEnable-Ian
Site Admin
Posts: 9400
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Can't receive any email from outside of server

Post by MailEnable-Ian » Wed Nov 04, 2020 2:32 am

Hi,

The SMTP service is responsible for sending/receiving emails from remote mail servers. Therefore you will need to trace through the SMTP log files to see what is happening in more detail. When trying to send to a MailEnable recipient do you receive any bounce messages with errors?
Regards,

Ian Margarone
MailEnable Support

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