Issue receiving email

Discussion regarding the Standard version.
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ijames
Posts: 1
Joined: Wed Jan 20, 2021 12:13 pm

Issue receiving email

Post by ijames » Wed Jan 20, 2021 12:20 pm

I have a single server setup. It's running on a piece of tin with no other servers.

I have 2 accounts setup on the box, the postmaster and a user account.

Default install and I am able to email out just fine. Emails are received by the recipient without issue.

I am unable to email in. Emails pass the firewall just fine but then get rejected at the server with a 550 mailbox unavailable or not local. This happens from either mailbox.

There are no smart hosts or relay servers involved. This is a single server setup. MX records are all in place. Running the diagnostic returns green for everything except the paid for items.

Sanitised logs for a send and receive are below.

Any suggestions why this is happening?

Thanks

Code: Select all

[01/20/21 11:56:27]****************** LOG FILE STARTED *******************
01/20/21 11:57:40	SMTP-OU	3F7A4592E71440C195DA64CD5135D42C.MAI	1108	81.xxx.xxx.xxx	CONN		220 Mail.YYYY.com ESMTP Service ready	0	51	protos	Mail
01/20/21 11:57:40	SMTP-OU	3F7A4592E71440C195DA64CD5135D42C.MAI	1108	81.xxx.xxx.xxx	EHLO	EHLO mail.XXXX.info	250-Requested mail action okay, completed	24	113	protos	Mail
01/20/21 11:57:40	SMTP-OU	3F7A4592E71440C195DA64CD5135D42C.MAI	1108	81.xxx.xxx.xxx	EHLO	STARTTLS	220 Ready to start TLS	10	24	protos	Mail
01/20/21 11:57:40	SMTP-OU	3F7A4592E71440C195DA64CD5135D42C.MAI	1108	81.xxx.xxx.xxx	EHLO	EHLO mail.XXXX.info	250-Requested mail action okay, completed	24	105	protos	Mail
01/20/21 11:57:40	SMTP-OU	3F7A4592E71440C195DA64CD5135D42C.MAI	1108	81.xxx.xxx.xxx	MAIL	MAIL FROM:<pro@XXXX.info> SIZE=864	250 Requested mail action okay, completed	42	43	protos	Mail
01/20/21 11:57:40	SMTP-OU	3F7A4592E71440C195DA64CD5135D42C.MAI	1108	81.xxx.xxx.xxx	RCPT	RCPT TO:<ijam@YYYY.com>	250 Requested mail action okay, completed	30	43	protos	Mail
01/20/21 11:57:40	SMTP-OU	3F7A4592E71440C195DA64CD5135D42C.MAI	1108	81.xxx.xxx.xxx	DATA	DATA	354 Start mail input; end with <CRLF>.<CRLF>	6	46	protos	Mail
01/20/21 11:57:40	SMTP-OU	3F7A4592E71440C195DA64CD5135D42C.MAI	1108	81.xxx.xxx.xxx	DATE	.	250 Requested mail action okay, completed	873	43	protos	Mail
01/20/21 11:57:40	SMTP-OU	3F7A4592E71440C195DA64CD5135D42C.MAI	1108	81.xxx.xxx.xxx	QUIT	QUIT	221 Service closing transmission channel	6	42	protos	Mail

01/20/21 11:57:56	SMTP-IN	6CACA2805F3C4895BCC4E88024E52AD6.MAI	1380	81.xxx.xxx.xxx			220 mail.XXXX.info ESMTP MailEnable Service, Version: 10.31-- ready at 01/20/21 11:57:56	93	0		
01/20/21 11:57:56	SMTP-IN	6CACA2805F3C4895BCC4E88024E52AD6.MAI	1380	81.xxx.xxx.xxx	EHLO	EHLO mail.YYYY.com	250-YYYY.info [81.xxx.xxx.xxx], this server offers 5 extensions	236	23		
01/20/21 11:57:56	SMTP-IN	6CACA2805F3C4895BCC4E88024E52AD6.MAI	1380	81.xxx.xxx.xxx	STARTTLS	STARTTLS	454 TLS not available due to temporary reason	47	10		
01/20/21 11:57:57	SMTP-IN	6CACA2805F3C4895BCC4E88024E52AD6.MAI	1380	81.xxx.xxx.xxx	MAIL	MAIL FROM:<ijam@YYYY.com> SIZE=31843	250 Requested mail action okay, completed	43	43		
01/20/21 11:57:57	SMTP-IN	6CACA2805F3C4895BCC4E88024E52AD6.MAI	1380	81.xxx.xxx.xxx	RCPT	RCPT TO:<pro@XXXX.info>	550 Requested action not taken: mailbox unavailable or not local.	67	31		
01/20/21 11:57:57	SMTP-IN	6CACA2805F3C4895BCC4E88024E52AD6.MAI	1380	81.xxx.xxx.xxx	QUIT	QUIT	221 Service closing transmission channel	42	6		

MailEnable-Ian
Site Admin
Posts: 9400
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Issue receiving email

Post by MailEnable-Ian » Sun Jan 31, 2021 11:48 pm

Hi,

Does the mailbox pro@XXXX.info have a mapped email address? Check within the mailbox properties under the "Addresses" tab.
Regards,

Ian Margarone
MailEnable Support

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