Single mailbox issue - not sending

Discussion regarding the Standard version.
Post Reply
MudassarKhan
Posts: 7
Joined: Sat Aug 21, 2021 3:04 pm

Single mailbox issue - not sending

Post by MudassarKhan »

I have multiple domains/mail inboxes on my server. I am only experiencing this issue with one particular email address on a domain with multiple email addresses.

The email can send email to other inboxes on my server with absolutely no problem at all. If i send to external emails though, the email is not received.

The major quirk is if i send an email from gmail TO this inbox and then reply the email, the email is received by gmail. The problem is it is threaded with the sent email and both stay in the sent box. gmail refuses to put the new received email in the inbox.
When i check the header of the received email, the header is fine. SPF and DMARC passed.

Any ideas?
https://t.me/pump_upp

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Single mailbox issue - not sending

Post by MailEnable-Ian »

Hi,

If messages are being moved in Gmail after MailEnable transmitted the message to the Gmail server then you will need to consult with Gmail documentation or knowledgebase articles to see how to troubleshoot further as we have no control over the Gmail delivery.

Can start here: https://support.google.com/mail/thread/11957794/incoming-emails-appearing-in-sent-emails-and-inbox?hl=en
Regards,

Ian Margarone
MailEnable Support

Post Reply