Hi Support,
We had an issue where our monitoring system Pingdom for the Mail enable IMAP service went down about 5 times in about half an hour. It appears to have resolved itself though we are trying to understand why this was happening. Issue started around 15:05-15:30.
I have attached the logs for those times.
IMAP service going down
-
- Posts: 42
- Joined: Fri Feb 07, 2020 10:40 am
IMAP service going down
Last edited by supportweb on Tue May 24, 2022 11:56 am, edited 1 time in total.
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: IMAP service going down
Hi,
What version of Standard edition are you running? If running an old version then may explain why.
What version of Standard edition are you running? If running an old version then may explain why.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
-
- Posts: 42
- Joined: Fri Feb 07, 2020 10:40 am
Re: IMAP service going down
Hi Ian,
We are running Mailenable Enterprise Edition V10.
Forum doesn't seem to be letting me add log, it says invalid file extension.
We are running Mailenable Enterprise Edition V10.
Forum doesn't seem to be letting me add log, it says invalid file extension.
-
- Posts: 42
- Joined: Fri Feb 07, 2020 10:40 am
Re: IMAP service going down
Please find logs attached
- Attachments
-
- IMAP-Debug-220520.log.002.txt.zip
- (34.52 KiB) Downloaded 415 times
-
- IMAP-Debug-220520.log.001.txt.zip
- (81.29 KiB) Downloaded 421 times
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: IMAP service going down
Hi,
What exact version of V10 are you running? Run the MailEnable diagnostic report to get the exact version. Do you see any errors reported within the Windows event log before the IMAP service crashes?
What exact version of V10 are you running? Run the MailEnable diagnostic report to get the exact version. Do you see any errors reported within the Windows event log before the IMAP service crashes?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
-
- Posts: 42
- Joined: Fri Feb 07, 2020 10:40 am
Re: IMAP service going down
Hi Ian,
its version 10.39.
its version 10.39.
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: IMAP service going down
Hi,
Will need the full set of log files and not log snippets for the date/time the service is crashing. Also do you see any Windows event log errors relating to the service crash?
Will need the full set of log files and not log snippets for the date/time the service is crashing. Also do you see any Windows event log errors relating to the service crash?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support