Mobile Phone email text become weird characters

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maxcoder88
Posts: 11
Joined: Wed Dec 08, 2021 6:44 am

Mobile Phone email text become weird characters

Post by maxcoder88 »

Hi,



I am getting weird characters in mobile phone below screenshot. It works fine in WEbMail but for some reason it does not display properly.

We have been using Mail enable 10.20.

Screenshot:

https://imgur.com/a/Zj6aVLW

Any ideas why this is happening?

Admin
Site Admin
Posts: 1127
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: Mobile Phone email text become weird characters

Post by Admin »

Hi,

Please upgrade to the current 10 release which you can get from our website. I believe this was an addressed issue. You can install the latest version 10 over your existing version and it will retain your settings and email data.

maxcoder88
Posts: 11
Joined: Wed Dec 08, 2021 6:44 am

Re: Mobile Phone email text become weird characters

Post by maxcoder88 »

thannks for the information. Is there any document related to the an addressed issue?

Admin
Site Admin
Posts: 1127
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: Mobile Phone email text become weird characters

Post by Admin »

Sorry, no. There was a number of change in the 10.29 release, some of which included message parsing which could make it look like your screenshot. If I had the message itself I could verify it works in mobile webmail, but since there are no outstanding issues with that in the current release, likely it has been addressed. So if you wanted to verify before upgrading, just submit a sample .MAI message file to our support persons and they can check for you.

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