Mailenable webmail remeins in "loading..." status after upgrade to 10.41

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erwin.gallia
Posts: 2
Joined: Mon Sep 19, 2022 2:32 pm

Mailenable webmail remeins in "loading..." status after upgrade to 10.41

Post by erwin.gallia »

Hello,

can anybody help me please. We performed the upgrade to version 10.41 and since that the webmail remains in the "loading..." status when someone tries to login.
We tried a reinstall but the problem remains.
The diagnostic utility shows everything in good / green state.
loading.png
loading.png (53.58 KiB) Viewed 3582 times
Anyone an idea how to fix this issue? Thanks.
loading.png
loading.png (53.58 KiB) Viewed 3582 times

Admin
Site Admin
Posts: 1127
Joined: Mon Jun 10, 2002 6:31 pm
Location: Melbourne, Victoria, Australia

Re: Mailenable webmail remeins in "loading..." status after upgrade to 10.41

Post by Admin »

Hi,

It looks like the upgrade has not worked or there has been some issue updating the Windows registry keys with the correct version. Check to see that the registry branch below indicates 10.41:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Mail Enable\Mail Enable\Registration

When you installed did you change any option? Or only clicked the Next/Next to upgrade? If you changed the option to not upgrade webmail then it could cause this.

Garre
Posts: 35
Joined: Thu Jun 08, 2006 3:58 pm
Location: Boise, Idaho USA

Re: Mailenable webmail remeins in "loading..." status after upgrade to 10.41

Post by Garre »

Hi,

I have had a similar issue since version 10.36. After each new install I have to run the MEInstaller utility Option 13 (.NET Framework version). Once I run this option the webmail login works properly.

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