RSS Feed in Management issue

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dcol
Posts: 237
Joined: Fri May 26, 2017 11:25 pm

RSS Feed in Management issue

Post by dcol »

The MailEnable News is no longer working. Shows 'Error: The underlying connection was closed: An unexpected error occurred on a send'

I believe this may be an error with the RSS server not supporting TLS 1.2 or the RSS feed could be down.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: RSS Feed in Management issue

Post by MailEnable-Ian »

Hi,

We have tested this our end and it works for us. What version of Windows server are you running MailEnable on? Also ensure your running the latest version of MailEnable as there was fixes in this area in later versions.
Regards,

Ian Margarone
MailEnable Support

dcol
Posts: 237
Joined: Fri May 26, 2017 11:25 pm

Re: RSS Feed in Management issue

Post by dcol »

Using
ME version 10.32
Windows Server 2019

Any suggestions on what to try? I use to get the RSS News feeds in the recent past, but not now.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: RSS Feed in Management issue

Post by MailEnable-Ian »

Hi,

Did you make any changes to the server relating to disabling TLS or SSL versions? Is there a firewall/proxy you route through?
Regards,

Ian Margarone
MailEnable Support

dcol
Posts: 237
Joined: Fri May 26, 2017 11:25 pm

Re: RSS Feed in Management issue

Post by dcol »

The server only allows TLS 1.2

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: RSS Feed in Management issue

Post by MailEnable-Ian »

Hi,

Best way forward would be to lodge a support ticket and provide server access as we have tried on multiple images and versions of Windows server with only TLS 1.2 enabled and it works. As mentioned must be a firewall/proxy causing this.
Regards,

Ian Margarone
MailEnable Support

dcol
Posts: 237
Joined: Fri May 26, 2017 11:25 pm

Re: RSS Feed in Management issue

Post by dcol »

is there a special port that RSS uses?

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