Emails disappear.

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dcol
Posts: 237
Joined: Fri May 26, 2017 11:25 pm

Emails disappear.

Post by dcol »

Today, every client and webmail does not show more than 2 days of email in any folder. If I reindex the folders by deleting the index xml files, then they come back. The emails are physically on the server.

What could cause this?

Skandiacloud Hosting
Posts: 69
Joined: Fri Nov 15, 2019 9:03 pm

Re: Emails disappear.

Post by Skandiacloud Hosting »

A local crash of outlook maybe?

dcol
Posts: 237
Joined: Fri May 26, 2017 11:25 pm

Re: Emails disappear.

Post by dcol »

Was seen on webmail as well.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Emails disappear.

Post by MailEnable-Ian »

Hi,

Are there any errors reported in the Windows event log viewer that indicate indexing problems for the mailboxes? Best way forward is to lodge a support ticket so that a technician can gain access to the server to inspect the relevant log files.
Regards,

Ian Margarone
MailEnable Support

dcol
Posts: 237
Joined: Fri May 26, 2017 11:25 pm

Re: Emails disappear.

Post by dcol »

Haven't seen this issue again. Maybe if I do I will raise a support ticket.

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