I only recently "discovered" the management service functionality and enabled cleaning up of greylists, log archiving, etc.
Now while that was never a problem before, since then the service fails every now and then without get back up again. Even Log doesn't have much details, it just says the service failed.
Would enabling of the debug log help and record anything?
Management Service keeps failing
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Management Service keeps failing
Hi,
Use the following article and set it to debug logging level to 10. Then inspect the debug log file. Do you see any information about the crash in the Windows event log?
http://www.mailenable.com/kb/content/article.asp?ID=ME020585
Use the following article and set it to debug logging level to 10. Then inspect the debug log file. Do you see any information about the crash in the Windows event log?
http://www.mailenable.com/kb/content/article.asp?ID=ME020585
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Management Service keeps failing
I have changed the service to restart automatically after a failure, so it took a bit longer to be off again.
It just failed again (for the third time). The event log doesn't have much information, other than it failed.
Also the debug log of Mailenable doesn't provide any clue, even though I set the Debug Level to 10.
It just failed again (for the third time). The event log doesn't have much information, other than it failed.
Code: Select all
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7034</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2021-10-04T12:51:56.876816200Z" />
<EventRecordID>7529423</EventRecordID>
<Correlation />
<Execution ProcessID="488" ThreadID="9000" />
<Channel>System</Channel>
<Computer>OWNEROR-U19TJKU</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">MailEnable Management Service</Data>
<Data Name="param2">3</Data>
<Binary>4D0045005200410044004D0053000000</Binary>
</EventData>
</Event>
Code: Select all
[10/04/21 20:51:55]****************** LOG FILE STARTED *******************
10/04/21 20:51:55 ME-I0000: [SYSTEM] Processing Mailbox Quotas for PostOffices
10/04/21 20:51:55 ME-I0000: [SYSTEM] Processing Mailbox reports for PostOffices
10/04/21 20:51:55 Purged 0 global greylist records
10/04/21 20:51:55 ME-I0000: [SYSTEM] Not Processing Mailbox Quotas for PostOffice domain.com
10/04/21 20:51:56 ME-I0000: [SYSTEM] Processing Mailbox Reports for PostOffice domain.com
10/04/21 20:51:56 ME-I0000: [SYSTEM] Processing Mailbox Junk E-mail reports for PostOffice domain.com
10/04/21 20:51:56 ME-I0000: [SYSTEM] Using Mailbox Level Junk E-mail Reports for mailbox matth
10/04/21 20:51:56 ME-I0000: [SYSTEM] Using Mailbox Level Junk E-mail Reports for mailbox spam
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Management Service keeps failing
Hi,
Are you running 10.37?
Are you running 10.37?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Management Service keeps failing
It's 10.31
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Management Service keeps failing
Hi,
The first step is to upgrade to 10.37 to see if this fixes as there has been fixes to the service since 10.31.
The first step is to upgrade to 10.37 to see if this fixes as there has been fixes to the service since 10.31.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support