Missing folders in webmail

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vthompson
Posts: 5
Joined: Tue Sep 01, 2020 4:38 pm

Missing folders in webmail

Post by vthompson »

I recently updated to 10.37, but even before the upgrade I have one user who loses a few folders within his Inbox while using the webmail. Not all of the folders, just some. He also uses mobile IMAP on an iphone. He can see the folders on the phone. I clear the issue by deleting the folder info files, but there has got to be a better way for this to be corrected. I can write a script but that seems messy. I don't know the sequence of events in which the folders are lost. They do seem to be the most recent folders which he dropped mail into. He is getting quite frustrated.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Missing folders in webmail

Post by MailEnable-Ian »

Hi,

Best way forward would be to lodge a support ticket and provide access to the server so that a technician can review the mailbox data in more detail. Lodge the ticket under "Upgrade" (free).
Regards,

Ian Margarone
MailEnable Support

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