Hi there,
A client has accepted a calendar invite in webmail with reoccurence and the dates for those calendar item dates are highlighted in the sidebar grid calendar but the actual calendar item with details does not appear at all in the main calendar. They are blank.
We running ME Enterprise, latest version, on Win 2008.
Is this a known problem or is there a solution for this?
Thanks
G
Accepting calendar invite with reoccurence not working
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Accepting calendar invite with reoccurence not working
Hi,
What version of Enterprise are you running?
What version of Enterprise are you running?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
-
- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Accepting calendar invite with reoccurence not working
Hi,
Can you provide detail of the type of reoccurring event? Need the exact criteria so I can try to emulate. Also what calendar client was the meeting request created in?
Can you provide detail of the type of reoccurring event? Need the exact criteria so I can try to emulate. Also what calendar client was the meeting request created in?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Accepting calendar invite with reoccurence not working
The client received an invite from a gmail account and she Accepted the invite. There's no more detail I can add to that.
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Accepting calendar invite with reoccurence not working
Hi,
I have tried emulating but it works. I created a daily reoccurring all day event meeting request from my Gmail account and sent the meeting a MailEnable recipient address. Logged into web mail and accepted the invite. The reoccurring was added correctly to the calendar and and date selector. Will need more specific detail of the type of reoccurring event the client created. Or if you can gain access to the mailboxes "Calendar" folder and retrieve a copy of the .CAL and send it to response@mailenable.com we can inspect troubleshoot in more detail.
I have tried emulating but it works. I created a daily reoccurring all day event meeting request from my Gmail account and sent the meeting a MailEnable recipient address. Logged into web mail and accepted the invite. The reoccurring was added correctly to the calendar and and date selector. Will need more specific detail of the type of reoccurring event the client created. Or if you can gain access to the mailboxes "Calendar" folder and retrieve a copy of the .CAL and send it to response@mailenable.com we can inspect troubleshoot in more detail.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support