Statistics showing nothing

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Matth
Posts: 133
Joined: Fri Nov 08, 2002 8:34 am
Location: Hong Kong

Statistics showing nothing

Post by Matth »

I recently discovered the MailEnable Statistics. After having turned on the W3 logs for some time now, I wanted to look at some statistics reports. But it is all completely empty with just a flat blue line at the 0.

No matter which report I choose, it's all empty. SMTP Data Sent, Received, Total, Messages Sent or Received. Same for IMAP, HTTPMail and MTA. The only one where I do see some statistics is the POP Protocol, where I had the W3 logs on earlier. But then those have stopped working since I turned on the other log files. But the log files are still in the folder.

Is there something I'm doing wrong?

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Statistics showing nothing

Post by MailEnable-Ian »

Hi,

Best way forward would be to lodge a support ticket and provide access to the server via RDP or TeamViewer so that a technician can login and troubleshoot in more detail. In the interim there is option to enable the Statistics logging. This can be enabled within the statistics utility within the "Tools > Options > Logging tab. Enable the logging and then emulate the report and check the log file for any errors.
Regards,

Ian Margarone
MailEnable Support

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