Hi, our client have around 2100 message but when they connect in outlook with IMAP some message not show and missing. Form 2100 message they show only ~150 message. I try to Restart Service and not working. Please guide me how to fix it.
System Info.
OS : Windows Server 2012R2
MailEnable Version : MailEnable Premium Version 9.53
Sync message missing in outlook via IMAP
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Sync message missing in outlook via IMAP
Hi,
The first step is to download 9.86 from the link below and perform the upgrade as it contains many fixes and updates to the IMAP service and indexing that you need to apply.
https://www.mailenable.com/downloadprevious.asp
The first step is to download 9.86 from the link below and perform the upgrade as it contains many fixes and updates to the IMAP service and indexing that you need to apply.
https://www.mailenable.com/downloadprevious.asp
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
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- Posts: 7
- Joined: Thu Mar 10, 2022 6:03 am
Re: Sync message missing in outlook via IMAP
Thank you very much.
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- Posts: 7
- Joined: Thu Mar 10, 2022 6:03 am
Re: Sync message missing in outlook via IMAP
That link just have 9.84. Where 9.86 linkMailEnable-Ian wrote: ↑Thu Mar 10, 2022 11:52 pmHi,
The first step is to download 9.86 from the link below and perform the upgrade as it contains many fixes and updates to the IMAP service and indexing that you need to apply.
https://www.mailenable.com/downloadprevious.asp
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Sync message missing in outlook via IMAP
Hi,
My bad. I got the number wrong. The 9.84 is the latest.
My bad. I got the number wrong. The 9.84 is the latest.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
-
- Posts: 7
- Joined: Thu Mar 10, 2022 6:03 am
Re: Sync message missing in outlook via IMAP
Thank you very much.
-
- Posts: 7
- Joined: Thu Mar 10, 2022 6:03 am
Re: Sync message missing in outlook via IMAP
Hello, I update version to 9.86 already. But some email still missing. syncing mail not complete. Form mail 2000+. outlook still syncing with 150 mail form 2000. via Outlook.
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- Site Admin
- Posts: 9738
- Joined: Mon Mar 22, 2004 4:44 am
- Location: Melbourne, Victoria, Australia
Re: Sync message missing in outlook via IMAP
Hi,
If you log into the mailbox via the web mail client do you see all the messages?
If you log into the mailbox via the web mail client do you see all the messages?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support