Sync message missing in outlook via IMAP

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peacelnw20
Posts: 7
Joined: Thu Mar 10, 2022 6:03 am

Sync message missing in outlook via IMAP

Post by peacelnw20 »

Hi, our client have around 2100 message but when they connect in outlook with IMAP some message not show and missing. Form 2100 message they show only ~150 message. I try to Restart Service and not working. Please guide me how to fix it.


System Info.
OS : Windows Server 2012R2
MailEnable Version : MailEnable Premium Version 9.53

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Sync message missing in outlook via IMAP

Post by MailEnable-Ian »

Hi,

The first step is to download 9.86 from the link below and perform the upgrade as it contains many fixes and updates to the IMAP service and indexing that you need to apply.

https://www.mailenable.com/downloadprevious.asp
Regards,

Ian Margarone
MailEnable Support

peacelnw20
Posts: 7
Joined: Thu Mar 10, 2022 6:03 am

Re: Sync message missing in outlook via IMAP

Post by peacelnw20 »

Thank you very much.

peacelnw20
Posts: 7
Joined: Thu Mar 10, 2022 6:03 am

Re: Sync message missing in outlook via IMAP

Post by peacelnw20 »

MailEnable-Ian wrote:
Thu Mar 10, 2022 11:52 pm
Hi,

The first step is to download 9.86 from the link below and perform the upgrade as it contains many fixes and updates to the IMAP service and indexing that you need to apply.

https://www.mailenable.com/downloadprevious.asp
That link just have 9.84. Where 9.86 link

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Sync message missing in outlook via IMAP

Post by MailEnable-Ian »

Hi,

My bad. I got the number wrong. The 9.84 is the latest.
Regards,

Ian Margarone
MailEnable Support

peacelnw20
Posts: 7
Joined: Thu Mar 10, 2022 6:03 am

Re: Sync message missing in outlook via IMAP

Post by peacelnw20 »

Thank you very much.

peacelnw20
Posts: 7
Joined: Thu Mar 10, 2022 6:03 am

Re: Sync message missing in outlook via IMAP

Post by peacelnw20 »

Hello, I update version to 9.86 already. But some email still missing. syncing mail not complete. Form mail 2000+. outlook still syncing with 150 mail form 2000. via Outlook.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Sync message missing in outlook via IMAP

Post by MailEnable-Ian »

Hi,

If you log into the mailbox via the web mail client do you see all the messages?
Regards,

Ian Margarone
MailEnable Support

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