was not routed from the SMTP inbound message queue by the local MTA Service

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peacelnw20
Posts: 7
Joined: Thu Mar 10, 2022 6:03 am

was not routed from the SMTP inbound message queue by the local MTA Service

Post by peacelnw20 »

Hi, We have a problem about when other domain sending mail to our "domain in our server" but not receive the mail. I already try to track that mail but show about "was not routed from the SMTP inbound message queue by the local MTA Service"
Trace: Tracing message with Message ID [A1B25DEE7C524DA383E53C387249FFE1.MAI] from the SMTP Inbound Queue

Result: [A1B25DEE7C524DA383E53C387249FFE1.MAI] was not routed from the SMTP inbound message queue by the local MTA Service.
SMTP Debug log matches:


Virus filter log matches:
Error with reading log file D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\LOGGING\MTA\MEAVGEN-Report-220427.log. Error Could not find file 'D:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\LOGGING\MTA\MEAVGEN-Report-220427.log'.

Important: Message ID [A1B25DEE7C524DA383E53C387249FFE1.MAI] has not been routed through MailEnable queues. Check the log details for the reason. If in a cluster you will need to check each cluster server log files.

Status: SMTP Inbound transaction details for Message ID [A1B25DEE7C524DA383E53C387249FFE1.MAI] follow below:
04/27/22 23:09:18 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 220 mail.ns13.hostingdynamo.net ESMTP MailEnable Service, Version: 9.53--9.53 ready at 04/27/22 23:09:18 0 0
04/27/22 23:09:18 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 EHLO EHLO egress-ip19a.ess.de.barracuda.com 250-ns13.hostingdynamo.net [18.184.203.242], this server offers 6 extensions 174 40
04/27/22 23:09:31 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 MAIL MAIL FROM:<margit.sendlinger@deuter.com> 250 Requested mail action okay, completed 43 42
04/27/22 23:11:32 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 RCPT RCPT TO:<suwatchai@campsupply.co.th> 250 Requested mail action okay, completed 43 38
04/27/22 23:11:32 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 RSET RSET 250 Requested mail action okay, completed 43 6
04/27/22 23:11:32 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 QUIT QUIT 221 Service closing transmission channel 42 6

But not found error with A1B25DEE7C524DA383E53C387249FFE1.MAI in SMTP_Debug logs, MTA-Debug, MTA-Activity too.


In SMTP-Activity.logs
04/27/22 23:36:33 SMTP-IN 46C44FF7AC3A449D8B5F5BC45B7B4B45.MAI 1864 18.185.115.238 RCPT RCPT TO:<suwatchai@campsupply.co.th> 250 Requested mail action okay, completed 43 38
04/27/22 23:36:33 SMTP-IN 46C44FF7AC3A449D8B5F5BC45B7B4B45.MAI 1864 18.185.115.238 RSET RSET 250 Requested mail action okay, completed 43 6
04/27/22 23:36:33 SMTP-IN 46C44FF7AC3A449D8B5F5BC45B7B4B45.MAI 1864 18.185.115.238 QUIT QUIT 221 Service closing transmission channel 42 6

About Settings in MailEnable Server. We have Antivirus Symantec Endpoint Protection, We are install Plesk too with version 17.8.11.

"MTA" - Already disable "Pickup Event"
"SMTP" Enable DNS Blacklist and URL Blacklist with bl.spamcop.net., bl.spamcop.net., zen.spamhaus.org.
"Filter" Use Where the subject with List below > Action Delete Message

Code: Select all

List:
m0rtgage
enlarge your penis
hardcore sex
viagra
v i a g r a
v_i_a_g_r_a
v.i.a.g.r.a
v1agra
varietymail
venturedirect
vi@gr@
vi@gra
viaggra
european teens
erection
adult video
bukkake
Are you looking for a proven lead and revenue solution with the stability of a world-recognized search marketing company
Approval process will take 1 minute, so please fill out the form on our
bigger penis
HER FAMILY, I SHALL RELEASE THE SUM OF US$30MILLION TO YOU
you for investement purpose.I'm Desu Mathan the son of a late sierraleonian
as seen on tv
horny wives looking for
Click Here for Affordable Health Care Web site</a> Your address was collected
barely legal
">Macromedia Dreamwaver MX 2004 + Flash MX 2004</a> = only $290<br><br>
Get a powerful eye-catching logo and increase your sales! <br>
press here to remove from this list
ผู้ใหญ่ที่คุณเยี่ยมชม
สวัสดี!
Trojan Virus
เหตุใดโปรแกรมป้องกันไวรัส
bicoin
ข้อเท็จจริงคือคุณติดมัลแวร์
(BTC Wallet)
Bitcoin ของฉัน
บัญชีของคุณถูกแฮ็ค

Please help about this or other way to check it clearly about the real problem and error.
Thank you Very Much!.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: was not routed from the SMTP inbound message queue by the local MTA Service

Post by MailEnable-Ian »

Hi,

In your SMTP activity log file there is no DATA command issued by the remote client/server. It issues the RCPT TO but there is no DATA after that and then issues a QUIT. Therefore no data was ever transmitted by the remote client/server to generate an inbound message.

04/27/22 23:09:18 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 220 mail.ns13.hostingdynamo.net ESMTP MailEnable Service, Version: 9.53--9.53 ready at 04/27/22 23:09:18 0 0
04/27/22 23:09:18 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 EHLO EHLO egress-ip19a.ess.de.barracuda.com 250-ns13.hostingdynamo.net [18.184.203.242], this server offers 6 extensions 174 40
04/27/22 23:09:31 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 MAIL MAIL FROM:<margit.sendlinger@deuter.com> 250 Requested mail action okay, completed 43 42
04/27/22 23:11:32 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 RCPT RCPT TO:<suwatchai@campsupply.co.th> 250 Requested mail action okay, completed 43 38
04/27/22 23:11:32 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 RSET RSET 250 Requested mail action okay, completed 43 6
04/27/22 23:11:32 SMTP-IN A1B25DEE7C524DA383E53C387249FFE1.MAI 1708 18.184.203.242 QUIT QUIT 221 Service closing transmission channel 42 6
Regards,

Ian Margarone
MailEnable Support

peacelnw20
Posts: 7
Joined: Thu Mar 10, 2022 6:03 am

Re: was not routed from the SMTP inbound message queue by the local MTA Service

Post by peacelnw20 »

That issues is on RCPT TO, right ? because there is no error in logs. Maybe RCPT block or something ? or have other way to track or find error ?

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