Unable to connect Xerox AltaLink C8030 MFP
Unable to connect Xerox AltaLink C8030 MFP
Seems the Xerox printers have issues connecting to ME servers. The only way I have been able to connect one is to do an IP bypass via the relay function in SMTP and turn off all forms of authentication and encryption as well as only using port 25.
The Xerox printers also work fine with gmail and other email service providers.
Any suggestions on how to make these machines work with ME servers without using IP relay?
The Xerox printers also work fine with gmail and other email service providers.
Any suggestions on how to make these machines work with ME servers without using IP relay?
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Re: Unable to connect Xerox AltaLink C8030 MFP
Hi,
Can you provide more detail of how you setup the printer to connect via the ME using authentication? Do you have any log snippets of the printer trying to authenticate against the ME SMTP service?
Can you provide more detail of how you setup the printer to connect via the ME using authentication? Do you have any log snippets of the printer trying to authenticate against the ME SMTP service?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Unable to connect Xerox AltaLink C8030 MFP
When attempting to authenticate to do scan to email the machine in question gets the following error:
If I use a gmail account it works just fine.
In SMTP debug I see the following:
It seems like the xerox is not trying to authenticate, but if I change the mail server to gmail using encryption/authentication it does work.
So the only way I can get the unit to work with Mailenable SMTP is if I add their IP address to relay which is obviously a bad solution.
Any ideas what else could be going on with this unit or Mailenable to cause this problem?
If I turn on relay for the IP it sends just fine.server connection aborted
If I use a gmail account it works just fine.
In SMTP debug I see the following:
the xerox supports starttls encryption only, I have tried with and without encryption on 25,465,587 respectively with username and password and all result in the same failure.[47268] An attempt to send as mail from {user} occurred but the sender did not authenticate and the IP address (ipaddress) is not defined as a local or privileged IP address. To allow this request, add the IP address to the Privileged IPs list under the SMTP|Relay properties.
It seems like the xerox is not trying to authenticate, but if I change the mail server to gmail using encryption/authentication it does work.
So the only way I can get the unit to work with Mailenable SMTP is if I add their IP address to relay which is obviously a bad solution.
Any ideas what else could be going on with this unit or Mailenable to cause this problem?
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Re: Unable to connect Xerox AltaLink C8030 MFP
Hi,
What authentication method is the scanner using to authenticate via SMTP? Can you check the SMTP Activity log file to see what the scanner i sending when authenticating?
What authentication method is the scanner using to authenticate via SMTP? Can you check the SMTP Activity log file to see what the scanner i sending when authenticating?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Unable to connect Xerox AltaLink C8030 MFP
07/25/22 10:23:09 SMTP-IN 8008937975E94ECCB8D8392D514D4FD1.MAI 47268 {IP} EHLO EHLO {senderdomain} 250-{mailserverdomain} [{IP}], this server offers 7 extensions 268 21
07/25/22 10:23:09 SMTP-IN 8008937975E94ECCB8D8392D514D4FD1.MAI 47268 {IP} MAIL MAIL FROM: <{senderemail}> 250 OK. 10 37
07/25/22 10:23:09 SMTP-IN 8008937975E94ECCB8D8392D514D4FD1.MAI 47268 {IP} RCPT RCPT TO: <{senderemail}> 503 Bad sequence of commands. Could not process RCPT command when in this state. 82 33
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Re: Unable to connect Xerox AltaLink C8030 MFP
Hi,
What is logged within the SMTP Debug log at the time of the failure with the RCPT command? From the log snippet you provided the scanning device is not authenticating and issuing the AUTH (or STARTTLS) command to the service. Are you sure you have SMTP authentication enabled in the Xerox scanner settings and selected the relevant encryption type I.e: STARTTLS? Have you enabled STARTTLS within the MailEnable SMTP properties under the "Inbound" tab and configured a valid SSL certificate to be used for MailEnable services as inbound TLS requires a valid SSL certificate?
What is logged within the SMTP Debug log at the time of the failure with the RCPT command? From the log snippet you provided the scanning device is not authenticating and issuing the AUTH (or STARTTLS) command to the service. Are you sure you have SMTP authentication enabled in the Xerox scanner settings and selected the relevant encryption type I.e: STARTTLS? Have you enabled STARTTLS within the MailEnable SMTP properties under the "Inbound" tab and configured a valid SSL certificate to be used for MailEnable services as inbound TLS requires a valid SSL certificate?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Unable to connect Xerox AltaLink C8030 MFP
As per my previous post the only thing logged in debug is
StartTLS is enabled and functional in Mailenable as a checkbox under Inbound TLS and under port settings Listen on alternate port 587 with only allow secure auth using SSL/TLS, it also works fine for other devices so the issue seems to be specific to xerox.
SSL Cert is configured under localhost > properties > General(bindings) & SSL
Yes, it's enabled and this xerox model only supports STARTTLS for encryption method, I have also tried port 25 without encryption in the xerox settings and it still fails to connect.[47268] An attempt to send as mail from {user} occurred but the sender did not authenticate and the IP address (ipaddress) is not defined as a local or privileged IP address. To allow this request, add the IP address to the Privileged IPs list under the SMTP|Relay properties.
StartTLS is enabled and functional in Mailenable as a checkbox under Inbound TLS and under port settings Listen on alternate port 587 with only allow secure auth using SSL/TLS, it also works fine for other devices so the issue seems to be specific to xerox.
SSL Cert is configured under localhost > properties > General(bindings) & SSL
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Re: Unable to connect Xerox AltaLink C8030 MFP
Hi,
Have you tried contacting Xerox support and provide then with copies of the SMTP log file clearly showing that its not sending the AUTH command even though you have set the device to authenticate via SMTP?
Have you tried contacting Xerox support and provide then with copies of the SMTP log file clearly showing that its not sending the AUTH command even though you have set the device to authenticate via SMTP?
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Unable to connect Xerox AltaLink C8030 MFP
Yes, they blame the mail server.
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Re: Unable to connect Xerox AltaLink C8030 MFP
Hi,
I cant see how they can blame the mail server when there is clearly no attempt to authenticate. They have not issued the AUTH or STARTTLS command in the activity log snippet you have shown. If there was evidence of an authentication attempt then we could troubleshoot but there isnt.
I cant see how they can blame the mail server when there is clearly no attempt to authenticate. They have not issued the AUTH or STARTTLS command in the activity log snippet you have shown. If there was evidence of an authentication attempt then we could troubleshoot but there isnt.
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support
Re: Unable to connect Xerox AltaLink C8030 MFP
Here are the full logs from both activity and debug for the transaction in question.
Activity log:
Activity log:
Debug log:07/25/22 13:29:41 SMTP-IN 2553DE26CE874B7EBE1FE97A5F59A590.MAI 1820 {ClientIP} 220 {mailserver} eMail Service Version 51.2019 ready at 07/25/22 13:29:41 78 0
07/25/22 13:29:41 SMTP-IN 7C1CB3FF42E74A128BA8E61440037FFD.MAI 2496 {ClientIP} 220 {mailserver} eMail Service Version 51.2019 ready at 07/25/22 13:29:41 78 0
07/25/22 13:29:41 SMTP-IN 7C1CB3FF42E74A128BA8E61440037FFD.MAI 2496 {ClientIP} EHLO EHLO {clienthost} 250-{mailserver} [{ClientIP}], this server offers 7 extensions 268 21
07/25/22 13:29:41 SMTP-IN 7C1CB3FF42E74A128BA8E61440037FFD.MAI 2496 {ClientIP} QUIT QUIT 221 Service closing transmission channel 42 6
07/25/22 13:29:41 SMTP-IN F7DAF793C9F94981976341F8BBCC79C9.MAI 1984 {ClientIP} 220 {mailserver} eMail Service Version 51.2019 ready at 07/25/22 13:29:41 78 0
07/25/22 13:29:41 SMTP-IN F7DAF793C9F94981976341F8BBCC79C9.MAI 1984 {ClientIP} EHLO EHLO localhost 250-{mailserver} [{ClientIP}], this server offers 7 extensions 268 16
07/25/22 13:29:42 SMTP-IN F7DAF793C9F94981976341F8BBCC79C9.MAI 1984 {ClientIP} STARTTLS 24 10
07/25/22 13:29:42 SMTP-IN F7DAF793C9F94981976341F8BBCC79C9.MAI 1984 {ClientIP} STARTTLS STARTTLS 24 10
07/25/22 13:29:42 SMTP-IN F7DAF793C9F94981976341F8BBCC79C9.MAI 1984 {ClientIP} EHLO EHLO {clienthost} 250-{mailserver} [{ClientIP}], this server offers 7 extensions 190 21
07/25/22 13:29:42 SMTP-IN F7DAF793C9F94981976341F8BBCC79C9.MAI 1984 {ClientIP} MAIL MAIL FROM: <{ClientEmail}> 250 OK. 10 37
07/25/22 13:29:42 SMTP-IN F7DAF793C9F94981976341F8BBCC79C9.MAI 1984 {ClientIP} RCPT RCPT TO: <{ClientEmail}> 503 Bad sequence of commands. Could not process RCPT command when in this state. 82 33
07/25/22 13:29:41 [1984] Successfully started inbound SSL conversation
07/25/22 13:29:42 ME-IXXXX: [1984] An attempt to send as mail from {ClientEmail} occurred but the sender did not authenticate and the IP address ({ClientIP}) is not defined as a local or privileged IP address. To allow this request, add the IP address to the Privileged IPs list under the SMTP|Relay properties.
07/25/22 13:29:42 Couldn't decrypt, error 80090330
07/25/22 13:29:42 ME-I0070: (recv) socket [1984] was gracefully closed during [RCPT] command by the remote client {ClientIP}.
07/25/22 13:29:42 ME-I0074: [1984] (Debug) End of conversation
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Re: Unable to connect Xerox AltaLink C8030 MFP
Hi,
The client is not sending the AUTH command to the server. You should be seeing something like the log extract below if the client was authenticating:
The client is not sending the AUTH command to the server. You should be seeing something like the log extract below if the client was authenticating:
Code: Select all
08/05/22 13:22:29 SMTP-IN F7F50ADB83224BD09ECF6B8737DC4A5C.MAI 1128 192.168.2.21 EHLO EHLO MEWKS089 250-mailenable.local [192.168.2.21], this server offers 5 extensions 245 15
08/05/22 13:22:29 SMTP-IN F7F50ADB83224BD09ECF6B8737DC4A5C.MAI 1128 192.168.2.21 STARTTLS STARTTLS 220 Ready to start TLS 24 10
08/05/22 13:22:29 SMTP-IN F7F50ADB83224BD09ECF6B8737DC4A5C.MAI 1128 192.168.2.21 EHLO EHLO MEWKS089 250-mailenable.local [192.168.2.21], this server offers 7 extensions 180 15
08/05/22 13:22:29 SMTP-IN F7F50ADB83224BD09ECF6B8737DC4A5C.MAI 1128 192.168.2.21 AUTH AUTH LOGIN 334 VXNlcm5hbWU6 18 12
08/05/22 13:22:29 SMTP-IN F7F50ADB83224BD09ECF6B8737DC4A5C.MAI 1128 192.168.2.21 AUTH {blank} 334 UGFzc3dvcmQ6 18 34 test4@mailenable.local
08/05/22 13:22:29 SMTP-IN F7F50ADB83224BD09ECF6B8737DC4A5C.MAI 1128 192.168.2.21 AUTH {blank} 235 Authenticated 19 10 test4@mailenable.local
Regards,
Ian Margarone
MailEnable Support
Ian Margarone
MailEnable Support