Multi-Factor Authentication not working

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bitwiser
Posts: 13
Joined: Wed Apr 18, 2018 4:43 pm

Multi-Factor Authentication not working

Post by bitwiser »

I selected to enable MFA for one user. Using Google Authenticator or Microsoft (tried one, reset, tried the other) both configure fine on my phone from the qcode but I can never log in. Alway says invalid code. What am I doing wrong. Really did not see much else to enable but that one setting in "auth policiesa" tab of the user.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Multi-Factor Authentication not working

Post by MailEnable-Ian »

Hi,

I replied to your support ticket.
Regards,

Ian Margarone
MailEnable Support

bitwiser
Posts: 13
Joined: Wed Apr 18, 2018 4:43 pm

Re: Multi-Factor Authentication not working

Post by bitwiser »

Such a simple fix. Time was off by 5 minutes on the server. I can't believe I paid for a support ticket for something so simple. But at least it is fixed. I did not have time to wait.

bitwiser
Posts: 13
Joined: Wed Apr 18, 2018 4:43 pm

Re: Multi-Factor Authentication not working

Post by bitwiser »

MailEnable-Ian wrote:
Fri Aug 26, 2022 12:10 am
Hi, yes you did. Thanks. It worked. That was it. Time off by 5 minutes :?

I replied to your support ticket.

MailEnable-Ian
Site Admin
Posts: 9738
Joined: Mon Mar 22, 2004 4:44 am
Location: Melbourne, Victoria, Australia

Re: Multi-Factor Authentication not working

Post by MailEnable-Ian »

Hi,

I have credited your account with a support token for next time.
Regards,

Ian Margarone
MailEnable Support

bitwiser
Posts: 13
Joined: Wed Apr 18, 2018 4:43 pm

Re: Multi-Factor Authentication not working

Post by bitwiser »

Awesome! Thanks!

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