Webmail downloading message file format

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kevinL
Posts: 6
Joined: Fri Jan 14, 2022 12:32 am

Webmail downloading message file format

Post by kevinL »

We have a requirement where users need to save messages. Users only access emails from Webmail and when they download the messages using Download Source. It is saved as MAI format. Is there a way to change or another way to download emails in a more readable format like EML?

Users are not very technical, so teaching them to rename the file to EML will be way over their heads. We explored the option to print the messages using the native Microsoft PDF printer, but was hoping to also find a solution to address the MAI format.

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